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Summary
Overview
Work History
Education
Skills
Software
Languages
Work Availability
Interests
Hobbies
Timeline
ANNIE CHAN

ANNIE CHAN

Flight Attendant
Hong Kong
Ain’t no man can avoid being born average, but there ain’t no man got to be common.
Satchel Paige

Summary

Recently part time Docent in State Theatre.

Accomplished Flight Attendant over 8 years experience in Customer Service Field.

Graduated from HKUST, with a Bachelor in Mathematics, Second I Honor. 

Personality can be described as Flexible, Organized & Team Driven. Strengths in Exceptional Hospitality Background, Multitasking & Multilingual.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Docent & Event Helper

New World Developments
2021-03 - 2021-05

- Performed over 100 tour groups were guided in State Theatre.

- Delivered history and provided information by addressing enquiries,

using narratives and relaying little-known stories.

- Entertained tour guests with various props and skills to maximise

their engagement, interesting and lasting memories.

- Drew attention to cracked sidewalks, bad lighting and steps to keep

customers safe during tours.

- Provided comprehensive and top notch guest service when

interacting with all parties, especially in reception area

Flight Attendant

Cathay Pacific Airways
2013-03 - Current
  • Over 5680 hours of inflight service provided.
  • Operated over 340 Regional Flights at Asia [ including China, Taipei, Japan, Southeast Asia, India and Australia ] and over130 Long Haul Flights [ including Europe, North America, Canada and South Africa ] .
  • Gained first aid qualification annually to provide aid to passengers in case of any emergency and medical inflight incidents .
  • Maintained high standard of service and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Award: [ 2013 ] Top Performer (1st) in Class Training by Cathay Pacific Airways.

FLIGHT ATTENDANT

Japan Airlines Co. Limited
2012-07 - 2013-02
  • Over 250 hours of inflight service provided.
  • Operated over 20 Regional Flights at Japan and over 20 Long Haul Flights at North America and Canada.
  • Dedicated in extraordinary service and interacted with passengers in Japanese to promote Japanese culture.
  • Facilitated as an Hong Kong Ambassador to deliver the most updated exclusively information to passengers.

CUSTOMER CARE OFFICER

HSBC
2011-06 - 2012-01
  • Answered more than 300 calls from Premier Customers for enquiries and complaints to maintain their fulfillment to HSBC.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Work History

Bachelor of Science Mathematics

THE HONG KONG UNIVERSITY SCIENCE AND TECHNOLOGY
2008-09 - 2011-05
  • Majored in Mathematics
  • Graduated in Second Class honor, Division I

Bachelor of Science Mathematics

UNIVERSITY PUTRA MALAYSIA
2010-07 - 2010-12
  • Dean's List [ 1st Semester and 2010 ]
  • Exchange program

Education

Skills

Excellent problem-solving abilities

Complaint resolution

Service standard compliance

Well-organized

Effective communication

Interactive tours

Visitor relations

Customer Service

Analytical skills

MS Office

Software

MS Office

Data Entry - Chinese 36 wpm / English 53 wpm

Languages

Cantonese

Mandarin

English

Japanese

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Flower Arranging - CPD Certification by HKAFA

Voluntary Work

Yoga

Gastronomy

Hobbies

  • Flower Arranging - CPD Certification by HKAFA
  • Voluntary Work
  • Yoga
  • Gastronomy
Docent & Event Helper - New World Developments
2021-03 - 2021-05
Flight Attendant - Cathay Pacific Airways
2013-03 - Current
FLIGHT ATTENDANT - Japan Airlines Co. Limited
2012-07 - 2013-02
CUSTOMER CARE OFFICER - HSBC
2011-06 - 2012-01
UNIVERSITY PUTRA MALAYSIA - Bachelor of Science, Mathematics
2010-07 - 2010-12
THE HONG KONG UNIVERSITY SCIENCE AND TECHNOLOGY - Bachelor of Science, Mathematics
2008-09 - 2011-05

Timeline