Anne-Louise Thompson-Kelly

• Managed Transition of case load from Australian Unity to Life Without Barriers.
• Developed planning timeline for Tasmania South Lifestyle Clients.
• Provided specialized financial planning support operations team relating to NDIS funding.

• Developed client plans and budgets for 65 clients.
• Updated Restrictive Practice Policy to endorsement.
• Co-wrote the Dignity of Risk Policy and Procedure to endorsement.
• Reviewed and managed all potential non-compliant restrictive practice to compliance state.
• Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans. Particular areas of responsibility - monitoring of vulnerable clients and restrictive practices.
• Developed training for community access program and strengths based approaches in delivery of support for front line staff.

• Assessed client request to be retained as clients against criteria of client impact, staffing viability and financial sustainability.
• Improved assessment tool
• Developed recommendations and plans for senior managers.
• Worked with all key stakeholders.
• Monitored deadlines and milestones to keep team on track with project schedule.
• Kept senior management well-informed by preparing and presenting project status reports.

• Managed $15M budget and 100K hours/ annum of direct service delivery.
• Managed 2 tiers of staffing with 27 direct reports and a further 180 staff being managed by my team.
• Maintained stable staffing and exceeding the industry benchmark of retention by 4 years.
• Managed Home and Community Care funding transition to the NDIS and Aged Care Packages.
• Managed a day programme and Home Maintenance and Modification programmes.
• Increased overall margins by 4%.

• Opened 7 new Supported Independent Living Sites as part of NSW State Government's Stronger Together Project.
• Obtained Children's Guardian compliance as a provider of accommodation to Children in the Care of the Minister and for Children with parental guardianship.
• Implemented Disability Housing and Support Initiative (DHASI) in South West Sydney.
• Managed 2 Community Justice Accommodation Sites which saw significant reductions in the incarceration rates fo participants.
• Established and maintained operational standards for 7 locations 10 Community Based Clients.

Established Disability Community Consultation Team.

Attracted over $1M in funding from Federal and State Governments.

Oversaw and directly managed the Community Builders Funding Round and Clubs NSW local funding round.

Implemented Community Plan.

Wrote Council Reports on a fortnightly basis.