Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Wilson

Macclenny,FL

Summary

Proficient in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.

Overview

6
6
years of professional experience

Work History

Grocery/Liquor Store Clerk

Publix
Ocoee, FL
01.2017 - 07.2021
  • Received payments by cash, credit and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Set up new sales displays each week.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Stocked groceries on aisles when needed.

Reservation Specialist

Winter Garden Rv Resort
Winter Garden, FL
04.2015 - 01.2017
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Education

Associate of Arts - Business Administration

Hillsborough Community College
Tampa, FL
08.1992

Skills

  • Price Identification
  • Payment Processing
  • Merchandise Packaging
  • Employee Training
  • Customer Relations
  • Detail-Oriented
  • Problem Solving
  • Call Response and Transfer
  • Honest and Ethical
  • Feedback Acceptance
  • Staff Supervision
  • Cash Handling
  • Policies and Procedures
  • Complaint Resolution

Timeline

Grocery/Liquor Store Clerk

Publix
01.2017 - 07.2021

Reservation Specialist

Winter Garden Rv Resort
04.2015 - 01.2017

Associate of Arts - Business Administration

Hillsborough Community College

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Ann Wilson