Anita Jacquet
Tucson,WA
Summary
A caring person who thrives on customer service. Full of compassion and empathy, an active listener and great problem-solver with one year at a nonprofit as a receptionist, 8 years advocating for my special needs daughter with Developmental Disabilities Administration determining eligibility for services to meet specific needs, such as discounts on State ID cards for Developmental Disabilities Administration clients such as herself, introducing day programs for adults with disabilities and assistance with signing up for Special Olympics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing orders and avoiding dangerous driving actions
- Delivered orders to customers on time
- Planned and adjusted optimal routes based on traffic and weather conditions
- Loaded and secured order in vehicle to avoid spillage to car during delivery
- Checked in and updated current location
- Answered, scheduled and responded to reservation calls at specific times and locations
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Minimized liability by consistently following road rules when driving
Independent Field Agent
TrendSource
Spokane, WA
05.2012 - Current
- Communicated updates regarding Customer Care processes.
- Prepared and finalized project documentation.
- Displayed consistent, positive attitude towards customer service employees and managers even during high-stress situations.
- Remained impartial in order to advise clients based on information gathered
Receptionist
Coalition Of Responsible Disabled
Spokane, WA, Washington
07.2010 - 08.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through telephone or in person
- Answered large volume of incoming calls daily to resolve customer issues
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors and managed logbooks
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Volunteer
Spokane, WA
01.2007 - 02.2008
- Greeted visitors and took them in back of facility to get food for them and their families
- Put together food boxes
- Assisted with loading and unloading trucks
- Called on families when it was their turn to come get their food
- Used strong interpersonal communication skills to convey information to others.
Education
No Degree - Law (Pre-Law)
Spokane Falls Community College
Spokane, WANo Degree - Social Sciences
Spokane Community College
Spokane, WA08.2013
Certificate For Medical Assisting
Apollo College
Spokane Valley, WA08.2008
Skills
- Customer Service background
- Conversational skills
- Quality assurance
- Client needs analysis
Certification
I earned a certificate in an intensive 6 week customer service course called Customer Relationship Management
I earned a certificate in Medical Assisting
I earned a certificate in Peer Support Specialist
Timeline
Independent Field Agent
TrendSource
05.2012 - Current
Receptionist
Coalition Of Responsible Disabled
07.2010 - 08.2011
Volunteer
01.2007 - 02.2008
Driver
No Degree - Law (Pre-Law)
Spokane Falls Community College
No Degree - Social Sciences
Spokane Community College
Certificate For Medical Assisting
Apollo College
I earned a certificate in an intensive 6 week customer service course called Customer Relationship Management
I earned a certificate in Medical Assisting
I earned a certificate in Peer Support Specialist
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