Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Aniah Brown

Baltimore,Maryland
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Aniah Brown

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

4
years of professional experience

Work History

Macys Department Store
Baltimore, United States

Fulfillment Associate
06.2022 - 02.2023

Job overview

  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.

Amazon
Baltimore, MD

Package Sorter
10.2020 - 06.2022

Job overview

  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Stacked items according to weights, sizes, types, and picking priorities.


Self-employeed
Baltimore, MD

Babysitter
09.2018 - 10.2020

Job overview

  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Engaged with children on age-appropriate level.
  • Engaged with children on individual basis to build positive relationships.
  • Monitored children's play activities to verify safety.

Education

Fortis Institute
Towson, MD

Certification from Medical Assisting
09.2023

University Overview

  • Professional Development: Medical office procedures
  • Professional Development: Medical records and insurance
  • Professional Development: medical terminology

Parkville High School & Center For Math/Science
Baltimore, MD

High School Diploma
05.2018

Skills

  • Pallet Jack Expertise
  • Product Selection
  • Excellent Communication
  • Order Execution
  • Effective Customer Communication
  • Complaint Handling
  • Infant Care
  • Picking and Packing
  • Customer Satisfaction
  • Team Goals
  • Customer Order Fulfillment
  • Maintaining Clean Work Areas
Availability
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Timeline

Fulfillment Associate

Macys Department Store
06.2022 - 02.2023

Package Sorter

Amazon
10.2020 - 06.2022

Babysitter

Self-employeed
09.2018 - 10.2020

Fortis Institute

Certification from Medical Assisting

Parkville High School & Center For Math/Science

High School Diploma

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Aniah Brown