Angela Beatty

Work History

Food and Beverage Server

Old Waverly Golf Club

11.2019 - Current

Used point-of-sale systems and completed end-of-shift paperwork accurately.
Addressed and handled customer complaints in polite and professional manner.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Entered orders accurately to produce finalized checks and attain correct payments from guests.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Provided courteous, friendly service while multitasking in fast-paced environment.
Explained menu items and suggested appropriate options for food allergy concerns.
Anticipated customer needs and responded accordingly to increase customer satisfaction.
Bussed and reset tables to keep dining room and work areas clean.
Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Checked on guests throughout meal to attend to needs and provide great service.
Greeted guests warmly to foster welcoming environment.
Adhered to health and safety standards while handling food and beverages.
Demonstrated success in maintaining high level of customer satisfaction.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Remained focused, calm and professional during peak rush hours.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Food and Beverage Server

Mugshots Bar & Grill

01.2017 - 11.2019

Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cultivated warm relationships with regular customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bussed and reset tables to keep dining room and work areas clean.
Increased sales significantly by upselling higher-end products to customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Processed orders and sent to kitchen employees for preparation.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Addressed and handled customer complaints in polite and professional manner.
Used point-of-sale systems and completed end-of-shift paperwork accurately.

Food Service Team Member

Longhorn Steakhouse

07.2013 - 10.2016

Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Kept register accurate through correct billing, payment processing, and cash management practices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Food Server

Chili's Bar And Grill

09.2010 - 07.2013

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Explained menu items and suggested appropriate options for food allergy concerns.
Checked guests' identification before serving alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Documented orders accurately to track sales and properly bill guests.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Elevated customer satisfaction through followup and enthusiastic customer service.
Practiced good time management to deliver customers' prepared orders quickly and accurately.

Summary

Overview

Work History

Food and Beverage Server

Food and Beverage Server

Food Service Team Member

Food Server

Education

BBA - Business Administration

High School Diploma -

Skills

Certification

Timeline

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