Angela Amaya
Product Manager
Austin,TX
Summary
Fun, resourceful, organized leader with proven success in delivering solutions that build trust. As an engineer by training I have a knack for analysis and systems; with over 5 years of product management and project management roles in the finance sector. Proven track record of leading cross functional teams with a zeal for enhancing systems and aligning technical solutions with business objectives. Strong communicator with a passion for client success through innovation and continuous learning.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Accomplishments
- Lead organization wide implementation of Abrigo, including system configuration and end-user training.
- Increased the efficiency of loan closing process by 25% time through analysis and implementation of new data capture process
- Managed collection, retention, and analysis of organization wide data entry and reporting into CRM database
- Managed training and onboarding of new data capture process
- Managed migration process from Microsoft Exchange to Microsoft 365 environment
- Promoted to technical liaison within 1 month of Education Specialist role
Skills
Product management
Work History
Systems & Data Manager
PeopleFund
Austin, TX
1 2019 - 08.2024
- As the technical member of the Operations team I became an expert in our systems and processes; troubleshooting issues within the systems and equipment to ensure team members had the knowledge and tools needed to serve clients
- I utilized my technical expertise and user experience perspective to identify and implement enhancements and efficiencies to our Abrigo instance, loan administration system, and SharePoint instance
- As the IT liaison I also managed and negotiated our vendor contracts to keep our costs low and within budget
- Developed subject-matter expertise in credit and portfolio management systems, with an eye on how these systems impacted organization wide processes to help create efficiencies to improve the client experience
- Coordinated and conducted cross-functional research sessions to gather and implement product improvement feedback
- Subject matter expert for Abrigo, Nortridge, MMS, and Microsoft Office, and provided technical support for troubleshooting as needed, ensuring superior customer service
- Additionally, built out a SharePoint site to house documentation for frequently asked questions
- Developed subject matter expertise in building reports for data management and reporting
- Lead and managed Tableau and data warehouse implementation to build departmental and organization-wide KPI dashboards.
Education Specialist: Program & Impact Measurement
PeopleFund
Austin, TX
01.2017 - 01.2019
- As an education specialist I honed my inner data nerd and advocated for PeopleFund’s clients and their experience in our educational program through developing reports that indicate our community impact
- I ensured that our database stayed in pristine condition through extensive education of our staff on new processes and meticulously ensured clean data went into our system
- I also manage tracking data and analysis of educational enrollment, program completion, and conversions
- Additionally, I helped our clients succeed through continual analysis and collaboration with internal teams to create efficiencies; managing the change in process by constant communication, creating SOPs and leading internal training of these new processes
- Developed subject matter expertise in our main loan origination system to build out reports showing impact for our donors and grants
- Implemented organization-wide process, including leading departmental trainings and building standard operating procedures for entering pivotal data into our loan origination system for quarterly grant reporting
- Managed post-loan program initiative to analyze client data and coordinated cross-departmental collaboration when additional client support was needed.
Administrative Coordinator
Mission Capital
Austin, TX
01.2011 - 01.2016
- As the first friendly face of a small nonprofit organization, I balanced priorities in a fast-paced environment, listening carefully to provide the best solutions for both internal team requests, and external client requests with timeliness and accuracy
- Within my first 6 months I earned the title of tech support as I utilized my analytical and research skills to problem solve for our internal computer issues
- As part of the operations team, I helped over 500 member organizations take advantage of their member benefits and internally helped retain these members through accurate customer data management as a Salesforce Administrator
- Additionally, I helped continually improve internal processes, creating easy to follow documentation for internal team members
- Fostered relationships through administration of data for over 500 member organizations and 100 partners
- Retained over 500 members through accurate delivery and coordination of member benefits
- Managed and migrated organization’s cloud server from JungleDisk to Office365, including giving internal trainings and creating process documentation
- Became the trusted go-to of internal technical requests, pc troubleshooting, and software administration.
Education
Graduate Certificate in Data Science and Business Analytics -
McCombs Business School - University of Texas
04.2024 - Current
Graduate Certificate in Nonprofit Management -
Bush School of Government & Public Service – Texas A&M University
Bachelor of Science - Industrial Distribution
Texas A&M University
08.2004 - 12.2008
Websites
Extracurricular Activities
When I’m not working you can typically find me running along the Lady Bird Lake Trail while listening to a podcast, exploring new coffee shops around Austin, or planning my next travel excursion with friends.
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