Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Work History
Independent Licensed insurance agent
Self Employed
05.2022 - Current
Wrote life, final expense policies for both individuals
Solicited business from leads
Serviced current customers
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Obtained underwriting approval by completing application for coverage.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Licensed Insurance Agent
Globe Life Insurance
05.2022 - 12.2022
Wrote life, accident and critical illness policies for both individuals and businesses
Solicited business from leads and walk-ins
Serviced current customers
Calculated quotes and educated potential clients on insurance options.
Obtained underwriting approval by completing application for coverage.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Provided coverage option information to assist clients in protecting assets.
Reported policy changes and company conditions affecting customer satisfaction.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Licensed Insurance Agent
Dynamic Insurance Services
08.2022 - 10.2022
Wrote life, final expense policies for individuals
Solicited business from leads
Calculated quotes and educated potential clients on insurance options.
Obtained underwriting approval by completing application for coverage.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Provided coverage option information to assist clients in protecting assets.
Upsold additional products and services after identifying customer needs and requirements.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Assistant Director of Nursing
Pinnacle Home Health
08.2020 - 04.2022
Oversaw and entered incoming patient referrals, MD and wound care orders and anything else regarding to the home health patients
Directed and managed both Intake nurses and field staff
Took calls from patients and family members regarding concerns and complaints and followed them through
Collaborated with staff, management and external groups to coordinate patient care.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
Communicated with patients, ensuring that medical information was kept private.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Operating Room Nurse
Cypress Pointe Surgical Hospital
01.2020 - 07.2020
Assisted in the preparation and care of patients undergoing surgical intervention and oversaw/maintained the sterilization of the surgical suite, supplies, and equipment
Anticipated the needs of the surgeon and the surgical teams and assisted in operative procedures.
Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
Kept count of all surgical instruments and sponges used during operations and procedures.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Performed preoperative assessments on patients and evaluated overall health.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Provided high level of individualized care to adult patients across multiple medical specialties.
Educated patients and families on illnesses, medications and treatment plans.
Communicated with patient and his or her family regarding postoperative and wound care.
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collected, labeled and transported specimens and delivered to lab for testing.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Verified patient information to make licensed staff aware of relevant health factors.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
RN Case Manager
Heart Of Hospice
11.2019 - 12.2019
Planned, organized, and directed hands-on, skilled nursing care by performing an initial comprehensive assessment and ongoing assessments of the needs of the patient and their family
Developed a collaborative care plan that established goals based on the interdisciplinary team's recommendations and the patient's desires.
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Completed initial assessments of patients and family to determine and address individual home care needs. ·
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Responded promptly and professionally to patient questions and concerns.
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Liaised with physicians regarding patient needs, performance and changes.
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
Created patient assessments and plans for individual home care needs.
Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
Actively engaged in on-call rotations to deliver continuous quality care to patients.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Administered medications and treatments as prescribed by physicians.
Authored clinical notes and updates to be reviewed by patient's primary physician.
Worked with suppliers and vendors on provision of medical equipment, items and services.
Followed all instructions for medication administration and treatment plans as prescribed by physicians.
Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
Director of Nursing
Aveanna Heathcare
01.2018 - 10.2019
Assigned patients for day to day management of nursing coordination
Maintained open lines of communication with families and physicians and other providers
Evaluated new referrals for admission with recommendations for nursing care
Monitored clinical status of all patients and ensured quality and appropriateness of services
Monitored staffing patterns of patients
Ensured compliance with Nurse Practice Act
Evaluate and supervise staff based on mutually agreed upon goals in job descriptions
Participated, supported and coordinated the development of the QI Plan
Supported and assisted in clinical staff hiring, orientation and training and education
Maintained awareness of third-party payer rules and regulations
Maintained awareness and compliance with local, state and federal regulations
Assisted and supported marketing efforts
Maintained effective interdepartmental communication
Performed and provided direct patient care as appropriate and needed
Participated in location administrative and clinical call as needed
Performed additional duties as assigned by supervision.
Collaborated with staff, management and external groups to coordinate patient care.
Performed rounds to observe care and interview staff, patients and families.
Established new policies and updated existing policies to improve standard of care for patients.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
Participated in management team meetings to discuss patient status, census changes and patient complaints or concerns.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Communicated with patients, ensuring that medical information was kept private.
Nurse Manager
Baton Rouge General Medical Center
01.2012 - 01.2018
Evaluated the performance of staff nurses, providing feedback and mentoring, developing education programs, contributing to staff professional development, interviewing and hiring nurses and medical staff, developing departmental budgets, and maintaining inventory of medication, equipment and supplies
Maintained payroll for the department
Spoke on behalf of staff when upper management was making decisions that affected the unit
Served as a representative and promoted the best interests of the staff and the patients that they care for
Prepared for inspections from licensing and regulatory bodies
Served as Interim Manager for Sterile Surgical Supply for six months while a replacement was sought for that department
Before entering management, I was an Operating Room circulator and then Perioperative Team Leader
Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
Supervised, directed and motivated high-quality performance from nursing staff
Reviewed department performance and adjusted coverage to compensate for changing conditions
Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives
Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
Established and continuously optimized unit schedules and individual work assignments
Fostered improvement in staff development, personnel training and standards of patient care.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Evaluated skills of nursing personnel and verified staff certifications for validity.
Promoted professional development opportunities to encourage nurses to pursue continuous training.
Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Conducted patient assessments and developed treatment plans.
Engaged and participated in consults, patient care plan development and patient monitoring.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Operating Room Registered Nurse
West Jefferson Medical Center
06.2010 - 01.2012
Assisted in the preparation and care of patients undergoing surgical intervention and oversaw/maintained the sterilization of the surgical suite, supplies, and equipment
Anticipated the needs of the surgeon and the surgical teams and assisted in operative procedures
Performed the duties of charge nurse and was a preceptor to new employees.
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Collected, labeled and transported specimens and delivered to lab for testing.
Verified patient information to make licensed staff aware of relevant health factors.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Advocated for and strived to protect health, safety and rights of patient.
Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Educated family members and caregivers on patient care instructions.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Evaluated patient histories, complaints and current symptoms.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Performed triage on incoming patients and determined severity of injuries and illnesses.
RN Case Manager
Harmony Hospice
12.2009 - 05.2010
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Completed initial assessments of patients and family to determine and address individual home care needs. ·
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Responded promptly and professionally to patient questions and concerns.
Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Liaised with physicians regarding patient needs, performance and changes.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Operating Room Registered Nurse
Tulane Medical Center
06.2008 - 10.2009
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Provided direct support to surgical team during procedures by anticipating and meeting their needs.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Collected, labeled and transported specimens and delivered to lab for testing.
Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
Verified patient information to make licensed staff aware of relevant health factors.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Advocated for and strived to protect health, safety and rights of patient.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RN Field Supervisor
Outreach Health Services
01.2008 - 06.2008
Managed infection control and critical incidents and made procedural changes and improvements.
Audited charts and reviewed clinical documents to verify accuracy.
Led successful team comprised of RNs, LPNs and ancillary staff.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Ensured that client service was delivered according to full compliance with the Department of Aging and Disability Services rules and regulations, as well as agency policy procedures and standards.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Assessed the client's medical status on an ongoing basis and took the necessary actions to ensure the client's medical needs, needs for assistance with activities of daily living, requirements for adaptive aids, medical supplies, and minor home modifications were met.
OR Evening Clinical Supervisor
East Texas Medical Center
06.2007 - 01.2008
Responded to crisis situations with calm and professional approach to optimize support.
Facilitate hiring of qualified OR personnel by interview applicants and making recommendations for employment.
Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
Lead and directed team of clinical personnel and support staff.
Developed improvement plans to solve problems and improve lagging areas.
Assessed patients, determined needs and managed care.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Communicated with patients, ensuring that medical information was kept private.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Operating Room Registered Nurse
Woman's Hospital
05.2004 - 06.2007
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Provided direct support to surgical team during procedures by anticipating and meeting their needs.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Collected, labeled and transported specimens and delivered to lab for testing.
Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
Verified patient information to make licensed staff aware of relevant health factors.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Advocated for and strived to protect health, safety and rights of patient.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Evaluated patient histories, complaints and current symptoms.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Operating Room Registered Nurse
Surgical Specialty Center Of Baton Rouge
02.2003 - 05.2004
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Provided direct support to surgical team during procedures by anticipating and meeting their needs.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Collected, labeled and transported specimens and delivered to lab for testing.
Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
Verified patient information to make licensed staff aware of relevant health factors.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Advocated for and strived to protect health, safety and rights of patient.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Educated family members and caregivers on patient care instructions.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Evaluated patient histories, complaints and current symptoms.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Operating Room Registered Nurse
Our Lady Of The Lake Hospital
05.2000 - 02.2003
Provided effective bedside care to patients before and after procedures to deliver comfort.
Collaborated with members of patients' healthcare team to deliver appropriate level of care.
Provided direct support to surgical team during procedures by anticipating and meeting their needs.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Coordinated nursing care to be carried out according to facility guidelines and regulations.
Collected, labeled and transported specimens and delivered to lab for testing.
Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
Verified patient information to make licensed staff aware of relevant health factors.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Advocated for and strived to protect health, safety and rights of patient.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Educated family members and caregivers on patient care instructions.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
