Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Andrew Shores

Director of Food and Nutrition Services
Raleigh,NC

Summary

Quality focused Operations Manager skilled at providing employees clear guidelines and targeted goals to provide client satisfaction, drive sustained revenue growth, establish team efficiency, and maintain customer loyalty. Trained in recruiting, hiring, training, problem solving, and motivating diverse teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of operational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Food and Nutrition Services

Spring Arbor Assisted Living
Cary, NC
03.2022 - Current
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Certified Dietary Manager

Pettigrew Rehabilitation & Healthcare Center
Durham, NC
04.2021 - 02.2022
  • Oversaw dining operations of a 90-bed facility.
  • Coordinated with an interdisciplinary team to establish resident care plans.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled customer concerns with speed and knowledgeable support to achieve client satisfaction and maintain long-term loyalty.
  • Purchased supplies for department according to budget limitations.
  • Interviewed, hired, and trained service staff & managers.
  • Increased department efficiency 30% by streamlining processes, reducing waste, and mentoring team members on proper procedures.

Account Manager

Healthcare Services Group
Easton, Raleigh, MD, NC
04.2017 - 04.2021
  • Provided regional assistance to six skilled nursing facilities within HCSG contracted network.
  • Maintained and oversaw an efficient food production program, performing regular quality control surveys.
  • Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
  • Streamlined work processes to increase efficiency.
  • Remained current on state and facility specific policies and procedures and disseminated to staff.
  • Coordinated food inventory and maintained costs within budget guidelines.
  • Fulfilled multiple duties, as needed, to fill gaps in daily operations.

Certified Dietary Manager

Genesis HealthCare
Cambridge, MD
01.2010 - 04.2017
  • Collaborated with administration and residents in the development of Point of Service Meal Delivery resulting in upgrades to existing equipment.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed site evaluations, customer surveys, and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Restaurant Manager

Ruby Tuesday
Salisbury, MD
05.2005 - 01.2010
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations, and procedures.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Education

Bachelor of Arts - Illustration

Maryland Institute College of Art

Skills

Team Leadership

Order Management

Relationship Building & Management

Maximizing Profitability

Time Management

Interpersonal Skills

Conflict Resolution

On-Time Customer Delivery

Excellent Communicator

Strategic Planning

Client Rapport

Inventory & Trends Forecasting

Problem Solving

Certification

Certified Dietary Manager/ Certified Food Protection Professional Certification ID # 286073

ServSafe Certification #18238581

Affiliations

Association of Nutrition & Food Service Professionals

Timeline

Director of Food and Nutrition Services

Spring Arbor Assisted Living
03.2022 - Current

Certified Dietary Manager

Pettigrew Rehabilitation & Healthcare Center
04.2021 - 02.2022

Account Manager

Healthcare Services Group
04.2017 - 04.2021

Certified Dietary Manager

Genesis HealthCare
01.2010 - 04.2017

Restaurant Manager

Ruby Tuesday
05.2005 - 01.2010

Bachelor of Arts - Illustration

Maryland Institute College of Art

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Andrew ShoresDirector of Food and Nutrition Services