Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Murphy

Madison,SD

Summary

Talented Technical Support Representative seeking a full time position with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Detail-oriented, organized with strong written and oral communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Vantage Point Solutions
01.2018 - 09.2018
  • Prepared and loaded software, granted permissions, and configured hardware for new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Responded to written and telephone requests for basic issues related to VPN, LAN, and WAN connectivity as well as cell phone and tablet upgrades.
  • Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016, and Apple OS.

Shipping and Receiving Manager

Falcon Plastics
05.2021 - Current
  • Used IQMS ERP software to track history of items to determine reasons for discrepancies between inventory and stock control records and recommended remedial actions to resolve discrepancies.
  • Prepared, packaged, and labeled materials for shipping using multiple carrier shipping software packages. Ensure shipping processes, whether domestic or global, are consistent with material preservation, and strict regulatory requirements.
  • Continually made suggestions to improve systems and processes to enhance overall productivity, reduce costs, and drive faster and more accurate outcomes.
  • Accept packages from various couriers, Use IQMS to receive in materials, track Certificates of Analysis, independently label and store GMP material, and deliver items to appropriate parties.

Administrative Assistant

State Of South Dakota
07.2019 - 04.2021
  • Developed a filing system for quality control to ensure files are organized, relevant, and clearly marked for access to establish and maintain monthly and quarterly reports for both internal and external customers as well as community partners for the timely and accurate flow of information.
  • Provided general administrative and clerical support with excellent verbal and written communication skills including mailing, scanning, faxing and copying, reserves space, order or inventory supplies, and prepared presentation materials for meetings and workshops as needed.
  • Prepared documents, meeting agendas, meeting minutes, develop, and modify new and existing PowerPoint presentations, and spreadsheets for approval. Edit, format, and revise a variety of documents and materials created by others. Proofread for grammatical, typographical, and basic content errors.
  • Developed, implemented, and maintained paper and electronic filing systems which meet organizational needs and satisfy requirements for retention and information security.

Education

Associate of Science - Information Technology

Mitchell Technical Institute
Mitchell, SD
05.2019

Bachelor of Science - Exercise Science

Dakota State University
Madison, SD
12.2005

Skills

  • Computerized Maintenance Management Systems
  • Tracking and Documentation
  • Software and Hardware Implementation
  • Help Desk Support
  • Remote Technical Support
  • User Support and Troubleshooting
  • Microsoft Windows and Office

Certification

CompTia A+ - 2017-2019

CCNA Certification - Testing April 2023


Timeline

Shipping and Receiving Manager

Falcon Plastics
05.2021 - Current

Administrative Assistant

State Of South Dakota
07.2019 - 04.2021

IT Support Specialist

Vantage Point Solutions
01.2018 - 09.2018

Associate of Science - Information Technology

Mitchell Technical Institute

Bachelor of Science - Exercise Science

Dakota State University

Similar Profiles

CREATE PROFILE
Andrew Murphy