Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Andrea Rodriguez

College Station,TX

Summary

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Clear and open communicator with focused and strategic approach. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Undergraduate Teaching Assistant

Texas A&M University
College Station, Texas
01.2022 - Current
  • Checked assignments, proctored tests, and provided grades according to university standards.
  • Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
  • Documented attendance and completed assignments to maintain full class and student records.
  • Oversaw classes of up to 179 students in Research Methods.

Key Manager

Texas Roadhouse
College Station, United States
12.2021 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and secured shop at end of shift.
  • Developed professional relationships to improve retention of key customers.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Supervised staff of 80 personnel by implementing company policies, protocols, work rules and disciplinary action

Bartender

Texas Roadhouse
College Station, Texas
06.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Office Assistant

Becky Gates Children Center
College Station, Texas
06.2021 - Current
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to inquiries from callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Performed wide-ranging administrative, financial and service-related functions.

Server

Texas Roadhouse
College Station, Texas
05.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Hostess

Texas Roadhouse
Harlingen, TX
01.2018 - 05.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Education

Bachelor of Science - Communication

Texas A&M University
College Station, TX
05.2022

Skills

  • Staff Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking Abilities
  • Conflict resolution skills
  • Flexible and Adaptable
  • Information Collection
  • Prioritization and Time Management

Certification

  • Basic Mediation Training

Timeline

Undergraduate Teaching Assistant

Texas A&M University
01.2022 - Current

Key Manager

Texas Roadhouse
12.2021 - Current

Bartender

Texas Roadhouse
06.2021 - Current

Office Assistant

Becky Gates Children Center
06.2021 - Current

Server

Texas Roadhouse
05.2019 - Current

Hostess

Texas Roadhouse
01.2018 - 05.2019

Bachelor of Science - Communication

Texas A&M University

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