Andrea Manrique
Hialeah,FL
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Summary
Experienced professional focused on meeting or exceeding objectives seeking Salesperson position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EVENT ASSISTANT
B you Entertainment
Aventura, FL
06.2018 - 12.2018
- Corporate event, business promotion and marketing event
- Assistant in production and pre-production of events
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
CUSTOMER SUPPORT
Toyota Rent a Car
Hialeah, FL
06.2019 - 04.2022
- Customer Service -Social network management.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Listened to customers' questions and concerns to provide answers or responses
- Built strong relationships with field operations team to support business development opportunities and improve service
- Devised recommendations to streamline and simplify customer support system and improve response time
- Provided excellent customer service by efficiently resolving issues and responding to inquiries
- Offered free products or services to pacify irate or unsatisfied customers
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Conducted ongoing reviews of program financial systems to assess cost control measures
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
COMMUNITY MANAGER
Fresh Start Realty
Hialeah, FL
06.2018 - 12.2018
- Developed social media strategy to increase unique visits to company
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Education
Bachelor Degree of Social Communication - Journalism
Universidad Santa Maria
Venezuela06.2011
Skills
- Ability to work in a fast paced environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
- Detail oriented
- Sales Support
- Customer Relationship Management
- Salesforce Software
- Constructive Feedback
- Lead Identification and Generation
- Technical Sales
- Brand Development
- Telephonic Customer Support
- Customer support and assistance
- Excellent customer service
- Customer care
Certification
INTERNET INSTITUTE
Digital Marketing Certificate
CARACAS - VENEZUELA 2014-2015
Timeline
CUSTOMER SUPPORT
Toyota Rent a Car
06.2019 - 04.2022
EVENT ASSISTANT
B you Entertainment
06.2018 - 12.2018
COMMUNITY MANAGER
Fresh Start Realty
06.2018 - 12.2018
Bachelor Degree of Social Communication - Journalism
Universidad Santa Maria
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