Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Hyde

Pearland,TX

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Agent

Amac Insurance
01.2022 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Sales Associate/Cashier

Bel Furniture
01.2021 - 01.2022
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Provided warranty information to customers purchasing covered items and services.

Lead Hostess/Server

Olive Grove School
09.2016 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Assistant Manager

Melrose
08.2019 - 12.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Master Of Education -

San Jacinto College District
Pasadena, TX

Pharmacist -

Robert Turner College And Career High School
Pearland, TX
05.2019

Skills

  • Multitasking Abilities
  • Blog Posts
  • Internal and External Communications
  • Customer Service
  • Relationship Building
  • Creative Thinking

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Amac Insurance
01.2022 - Current

Sales Associate/Cashier

Bel Furniture
01.2021 - 01.2022

Assistant Manager

Melrose
08.2019 - 12.2020

Lead Hostess/Server

Olive Grove School
09.2016 - 03.2021

Master Of Education -

San Jacinto College District

Pharmacist -

Robert Turner College And Career High School

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Andrea Hyde