ANDREA B ARLEN
Phoenix,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Senior Outreach Specialist
Human Arc, A Centauri Health Solutions Company
06.2018 - Current
- Screen claimants using specific listings ,severity of conditions, as well as other factors to determine eligibility for programs.
- Educate and Mentor colleagues , provide assistance to Team leaders to reach team goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns.
Sales Consultant
Viva International Group
10.2009 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Built and maintained strong relationships and high levels of customer service through effective account management
- Used customer insights to develop sales strategies.
Proprietor
The Peninsula Concierge
01.2014 - 01.2018
- Assessed client needs, developed service plans.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients.
Education
Bachelor of Arts Degree - Business
San Francisco State University
Certificate and License in Aesthetics - undefined
Skyline College
Skills
- Computer skills include:
- MS Word, Excel, Outlook, IDX, Epic, Goldmine systems
- Microsoft Word
- Microsoft Excel
- Customer Service Excellence
- Critical Thinking
- Customer Account Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved 95% scores for call and screen audits
Timeline
Senior Outreach Specialist
Human Arc, A Centauri Health Solutions Company
06.2018 - Current
Proprietor
The Peninsula Concierge
01.2014 - 01.2018
Sales Consultant
Viva International Group
10.2009 - 01.2013
Bachelor of Arts Degree - Business
San Francisco State University
Certificate and License in Aesthetics - undefined
Skyline College
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