Amy Lam
Granville,NSW
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Thim Thai Restaurant
Granville, NSW
02.2010 - 08.2017
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Waitress
Lyton Chinese Restaurant
Stanhope Gardens, NSW
07.2012 - 09.2014
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier, Buffet Server
Lucky Buffet
Granville, NSW
02.2010 - 08.2013
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Statement Of Attainment - Hospitality
Kenvale College of Hospitality Cookery & Events
Randwick, NSW04.2022
Certificate II - Community Services
TAFE
SWS02.2022
Certificate IV - Education Support
SGSCC
Jannali, NSW02.2020
Certificate III - Beauty Services
TAFE
Ultimo, NSW02.2013
Certificate III - Make-Up
TAFE
St Leonards, NSW02.2012
Certificate III - Korean Studies
TAFE
Ultimo, NSW02.2011
Bachelor Of Commerce - Finance
The University of Hong Kong
Pok Fu Lam, Hong Kong11.1998
Skills
- Multilingual
- Volunteer work
- Teamwork
- Warm and Friendly
- Transactions and Cash Handling
- Customer Service and Rapport
- Food and Beverage Services
- Attention to detail
Certification
RSA and RCG Certificate, April 2022
Food Safety Supervisor Certificate, April 2022
First Aid Certificate, June 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Waitress
Lyton Chinese Restaurant
07.2012 - 09.2014
Waitress Supervisor
Thim Thai Restaurant
02.2010 - 08.2017
Cashier, Buffet Server
Lucky Buffet
02.2010 - 08.2013
Statement Of Attainment - Hospitality
Kenvale College of Hospitality Cookery & Events
Certificate II - Community Services
TAFE
Certificate IV - Education Support
SGSCC
Certificate III - Beauty Services
TAFE
Certificate III - Make-Up
TAFE
Certificate III - Korean Studies
TAFE
Bachelor Of Commerce - Finance
The University of Hong Kong
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