Amy Khaman
Stockton,CA
Summary
Knowledgeable Guest Service Representative experienced in busy store settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target Corporation
Stockton, CA
06.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by problem solving.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest needs.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Manager Assistant - Taking charge when manager is not present by cash handling and time managing with getting breaks on time
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Sandwich Artist
SUBWAY®Restaurants
Stockton, CA
06.2018 - 05.2020
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Greeted guests, promoted specials and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Stagg Senior High School
Stockton, CA05.2019
Skills
- Exotic Service Request Handling
- Reservation Management System
- Personable Demeanor
- Management Assistant
- Time Management
- POS Transactions
Timeline
Guest Advocate
Target Corporation
06.2020 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2018 - 05.2020
San Joaquin Delta College
High School Diploma -
Stagg Senior High School
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