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Amy Gordon
London
Summary
Focused project manager bringing several years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
15
15
years of professional experience
Work History
Project Manager/Project Estimator
Phoenix Petroleum LTD
London
06.2018 - Current
- Facilitated daily operations of London office, excelling in project cost calculations and bidding.
- Developed logistics strategies to align with company objectives and enhance efficiency.
- Monitored inventory levels, initiating re-stocking processes to ensure uninterrupted supply.
- Managed purchases and supplier selection, ensuring compliance with support requirements.
- Conducted budget preparation, risk analysis, and project monitoring for successful execution.
- Coordinated staffing while executing comprehensive cost analysis for projects across Canada.
- Strengthened operational efficiencies through organized filing systems for key documents.
- Maintained high customer service standards, fostering strong client relationships through effective needs assessment.
Operations and Logistic Manager
Mainline Cranes
London
05.2024 - 04.2025
- Formulated strategies to enhance performance and secure resources for organizational efficiency.
- Organized and implemented effective cross-departmental processes.
- Maintained compliance while training staff on operational standards.
- Managed logistics operations to optimize delivery timelines.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with regulatory requirements and industry standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed data programs for ISNetworld and Avetta to ensure accuracy.
- Utilized Microsoft Office Suite for documentation and data analysis tasks.
- Engaged with customer services to address inquiries and resolve issues promptly.
- Handled large corporate contracts, ensuring strict adherence to terms.
Full-Time Service/Administrative Coordinator
CIMCO Toromont
London
04.2016 - 06.2018
- Managed customer service operations, handling all incoming calls and scheduling service appointments.
- Oversaw ordering and shipping of materials across Southwestern Ontario.
- Coordinated corporate accounts and service contracts for efficiency.
- Scheduled open work orders to ensure timely completion of repairs.
- Completed file management tasks including scanning and copying documents.
- Created shipping manifests and arranged transportation for large industrial compressors.
- Interacted with unionized customers to establish service maintenance contracts.
- Collected payments for executed service calls, contributing to revenue generation.
Full-Time Logistics Manager
Voyageur Transportation
London
05.2010 - 06.2016
- Proficient with Microsoft computer programs.
- Effectively managed multi-line phone system, drivers, and manifests across Ontario.
- Identified and troubleshot shortages and overages.
- Managed attendance, call-out coverages, and annual sick day monitoring.
- Compiled and analyzed the department's need for schedules.
- Diverse skills software management.
- Brought forth innovative solutions to managers and supervisors for effective time management of all dispatch divisions.
- Currently, I process and manage KPIs for the schools and charters division.
- Continually working toward lean logistic services to create a proficient, cost-saving environment.
- Works well with key corporate clients such as TVDSB, General Dynamics, LTC, the City of London, 3M, OLG slots, and UWO, to name a few.
- Created and developed Schools and Charters Processes binders that are currently used in the training and launching of new sites.
- Scheduling and dispatching of manifests across a fleet of 150 vehicles daily, with up to 72 passengers per vehicle.
- Liaised with upper management and direct managers to problem-solve stranded customers should their vehicles break down.
- Received and managed positive and negative feedback from parents, corporate clients, and private customers.
- Operations Manager in the implementation and development of the new Easy-Bus software. Analyzed and recommended changes for flow and ease.
- Proficient in training and operating this modality.
- Proficient in ADP payroll modality.
- Able to create, change, and input all driver schedules into the program for accurate, timely payroll.
- Saving money by making the manager aware of inconsistencies in drivers' rates or changes in driving assignments.
- Collaborated with other departments to develop strategies that align with company objectives.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Consistently met company and department objectives within budget and time constraints.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Provided guidance on best practices for operations based on industry standards.
- Identified opportunities to reduce cost and improve productivity.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
Education
Management Certification course - Infrastructure Health And Safety
Government Of Ontario
London Fanshawe Ge01-2022
Honours diploma - Executive Administration
Westervelt College
London, ON01-2000
Skills
- Project management
- Budget preparation
- Risk assessment
- Cost analysis
- Logistics optimization
- Data analysis
- Regulatory compliance
- Customer service
- Operational efficiency
- Contract management
- Business case development
- Productivity improvement
- Problem-solving
References
References available upon request.
Timeline
Operations and Logistic Manager
Mainline Cranes
05.2024 - 04.2025
Project Manager/Project Estimator
Phoenix Petroleum LTD
06.2018 - Current
Full-Time Service/Administrative Coordinator
CIMCO Toromont
04.2016 - 06.2018
Full-Time Logistics Manager
Voyageur Transportation
05.2010 - 06.2016
Management Certification course - Infrastructure Health And Safety
Government Of Ontario
Honours diploma - Executive Administration
Westervelt College