Amira White
NJ
Summary
Talented leader with expertise managing all aspects of financial operations. Adept in coaching and developing high-performing teams. Accomplished in guiding strategies that contribute to exponential organizational growth. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships.
Overview
22
22
years of professional experience
Work History
Financial Center Manager
Bank Of America
01.2020 - Current
- Oversee all operational aspects including distribution, customer service, human resources, administration and sales in full compliance with banks objectives and ethical standards, all regulations/applicable laws.
- Provide adequate training, coaching, and development for associates to enhance professional growth and development.
- Responsible for developing forecast, financial objectives and business plans.
- Consistently meet and exceed all goals and behavior metrics.
- Identify areas of improvement and propose correctives actions that meet challenges and leverage growth opportunities.
- Development and maintain healthy relationships with other financial centers region to identify effective practices, competitive intelligence, business opportunities.
- Address customer needs and inquires within specific timeframe to maintain and increase overall client satisfaction.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Financial Center Operations Manager
Bank of America
05.2016 - 12.2019
- Tracked and managed service and operational performance metrics through monitoring of daily activities and reports develop, communicate and execute action plans to close gaps between goals and result.
- Assisted associates in handling more complex transactions and resolving issues that require in-depth understanding of regulatory compliance and policy and procedural knowledge.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Delivered comprehensive bank-wide process flows for sales, originations, underwriting, closing and servicing activities, including identification of applicable regulations, risks, controls and opportunities for improvement.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Informed customers of loan application requirements and deadlines.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Teller Operations Specialist
Bank Of America
12.2001 - 04.2016
- Successfully supervised teller line consisting of six associates to ensure client satisfaction and quality referrals to business partners.
- Trained and mentored newly hired associates to deliver exceptional customer services and product promotion.
- Served as liaison between back offices departments to ensure seamless cooperation and partnership.
- Performed daily, weekly, and monthly audits of general ledger accounts to ensure balance in service delivery.
- Performed quarterly evaluations and performance assessments of associates.
- Monitored branch activities for compliance with BSA and AML.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
Education
Certified Life Coach -
God And Therapy
Irvington, NJ06.2022
Bachelor of Arts - English
Kean University
Union, NJ2012
Skills
- Problem Resolution
- Life Skills Counseling
- Relationship Building
- Personal Development Sessions
- Communication
- Personal Finance
- Social Behaviors
Timeline
Financial Center Manager
Bank Of America
01.2020 - Current
Financial Center Operations Manager
Bank of America
05.2016 - 12.2019
Teller Operations Specialist
Bank Of America
12.2001 - 04.2016
Certified Life Coach -
God And Therapy
Bachelor of Arts - English
Kean University
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