Ami Harris
San Antonio,TX
Summary
"First I'll start personal, and finish professional. Helping people is a goal whether at work or at home, on a bus, or on vacation. The glass is half full, it's a more positive persons' way of seeing everything. Positive thinking creates positive actions and positive reactions, It's a The Positive Pyramid!"
I'm an outgoing individual who's pursuing a full time employment opportunity with weekend and evening shift options. As a dedicated Customer Service Representative with extensive experience in a fast or slow environment. Focused on the proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success is the goal. Say I'm articulate, enthusiastic and results-oriented with a demonstrated passion for assisting people.
Overview
18
18
years of professional experience
Work History
Security Officer & Industrial Scale Operator
CarbonFree Chemicals/United Security Services
San Antonio, FL
11.2017 - 06.2022
- Monitored premises and recorded activity in daily officer reports.
- Observed patrons and customers to quickly address security situations.
- Verified photo IDs and tickets to allow guests passage
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Greeted customers, directed haulers and answered questions accurately.
- Reported customer and supplier problems to management team to enable quick resolution.
- Documented test result data and value of materials to maintain shipping, receiving and production records.
- Maintained positive working relationship with fellow staff and management.
- Answered customer calls professionally and routed to appropriate person.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Weighed and measured toxic materials and updated files of records with collected data.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Customer Service Representative
Ammcom Telecommunications
San Antonio, TX
09.2012 - 06.2017
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided primary customer support to internal and external customers
Customer Service Representative
Walmart
El Paso, TX
08.2007 - 08.2012
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Manager on Duty
IHOP
San Antonio, TX
02.2004 - 08.2007
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Handled employee problems in absence of general manager.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
GED -
James Madison High School
San Antonio, TX06.2002
Skills
- Computer Skills
- Customer Service
- Call Center
- Data Entry
- Problem Solving Abilities
- Hard Working and Dedicated
- Understanding of Customers Needs
- Verbal/Written/Email/Chat Communication skills
- Safety and security
- Surveillance
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity."
"Injustice anywhere is a threat to justice everywhere. We are caught in an Inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly, affects all indirectly."
Rev. Martin Luther King, Jr.
Timeline
Security Officer & Industrial Scale Operator
CarbonFree Chemicals/United Security Services
11.2017 - 06.2022
Customer Service Representative
Ammcom Telecommunications
09.2012 - 06.2017
Customer Service Representative
Walmart
08.2007 - 08.2012
Manager on Duty
IHOP
02.2004 - 08.2007
GED -
James Madison High School
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