Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Amber Badillo

LaPorte,IN

Summary

Dedicated Retail Professional with 6 years of management experience. Passion for enhancing employee engagement and maximizing customer experience. Proficient in using independent decision-making skills, as well as the ability to adapt to challenging situations quickly to ensure consistent positive impact of company success.

Overview

8
8
years of professional experience

Work History

General Manager

The UPS Store
Michigan City , IN
03.2020 - Current
  • Formulated procedures to streamline operations while assisting with build out of 3 new centers.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed budget implementations, employee evaluations, and contract details.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Retail Store Manager

Kabelin Ace Hardware
02.2018 - 03.2020
  • Compiled data to determine approaches to improve sales and performance.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached sales associates in product specifications and selling techniques significantly increasing customer satisfaction ratings
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Assistant Store Manager

Kabelin Ace Hardware
07.2017 - 02.2018


  • Ensured core values and best practices are followed to create a positive, efficient culture among staff
  • Verified inventory counts remained within monthly tolerance levels
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted with development of retail staff with goals for growth and success in their positions and throughout the company.

Cashier

Kabelin Ace Hardware
04.2015 - 07.2017
  • Accurately and efficiently ring on registers and maintain all cash at registers
  • Execute the daily operational, day-to-day goals and priorities assigned by store management via Trello
  • Maintain awareness of all promotions and advertisements.

Merchandise Specialist

Vanity Fair Outlet
12.2014 - 04.2015
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Maintained current knowledge of evolving changes in marketplace.

Education

High School Diploma -

Penn Foster
Scranton, PA (Online Home Schooling)
05.2014

Skills

  • Self-motivated and Goal-oriented
  • Adaptability
  • Organization
  • Leadership
  • Team Work
  • Interpersonal Skills
  • Verbal and Written Communication
  • Strategic Planning
  • Issue and Conflict Resolution
  • MS Excel
  • Adobe Photoshop

Accomplishments

  • Assisted with operations and execution of 3 new UPS Store buildouts with no prior experience. Established new staff and created training matrixes to ensure sales goals were able to be obtained. Within one year our first center achieved a 105% sales increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Dedicated focus on staff development during my first year of being a store manager at Ace which assisted with a sales total of 1.5 million for the first time since 2003.



Timeline

General Manager

The UPS Store
03.2020 - Current

Retail Store Manager

Kabelin Ace Hardware
02.2018 - 03.2020

Assistant Store Manager

Kabelin Ace Hardware
07.2017 - 02.2018

Cashier

Kabelin Ace Hardware
04.2015 - 07.2017

Merchandise Specialist

Vanity Fair Outlet
12.2014 - 04.2015

High School Diploma -

Penn Foster

Similar Profiles

CREATE PROFILE
Amber Badillo