Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Amandalee Foster

Amandalee Foster

Leadership
Scranton,PA

Summary

Conscientious leader and driver of team success in fast-paced, dynamic environments. Well versed in broad range of operations management functions including planning, marketing, general management, inventory control, process development, and business strategy. Skilled in human resources aspect of operations suchas recruiting, onboarding, rformance management and employment law compliance. Motivated and personable with proven talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels.

Overview

13
13
years of professional experience

Work History

General Store Manager

American Freight
Scranton, PA
01.2023 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Prepared annual budgets with controls to prevent overages.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Addressed and resolved strategy issues to support sales management and guide business direction.

Digital Coach

Walmart
Wilkes-Barre, PA
10.2022 - 01.2023
  • Cultivated community and media relations through social media and other communication channels to support program
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Worked with over 360 customers daily to fulfill specific pickup and delivery orders according to customer needs and inventory availability.

Food and Consumables Coach

Walmart
Mount Pocono, PA
06.2022 - 10.2022
  • Monitored outbound consumables for discrepancies and correct reporting and packaging
  • Recorded, stored, shipped and received items according to established procedures and daily balances
  • Verified product locations complied with inventory cycle counting processes as defined in standard operating procedures
  • Performed physical inventory accumulation and reconciliation and reviewed inventory item costs and extensions for inventory review
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Developed team communications and information for meetings.

Front End Coach

Walmart
Mount Pocono, PA
07.2021 - 06.2022
  • Supervised daily operations of multi-million dollar retail operation of a $85 million Walmart with complexities
  • Developed and launched loss-prevention program, reducing theft
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

People Lead

Walmart
Milford, PA
01.2019 - 07.2021
  • Contribute operations and HR expertise to recruitment, hiring, staffing, development, succession planning, and scheduling
  • Guide company HR programs and initiatives
  • Administer HR and operations duties in collaboration with other store managers
  • Partner with managers on benefits administration, associate relations, talent development, performance management, new-hire orientation, policy implementation, and employment law compliance; support ADA/LOA regulations
  • Engage associates one-on- one to understand impact of workplace experiences on performance and morale
  • Market associate recognition and hiring opportunities on social media platforms
  • Key Accomplishments:
  • Direct success of cross-functional team of 3-10 direct reports fulfilling multiple operations tasks
  • As champion of in-store and online technology services and digital solutions, build employee enthusiasm for resources, information, and tools
  • Proactively reduce turnover by identifying causes and designing plans to address and mitigate trends
  • Collaborate with managers, co-workers, customers, and other business partners to develop and implement HR practices and action plans to meet Walmart needs
  • Actively model and promote business core values and incorporate standards of ethics into initiation of policies, processes, procedures, and practices.

Manager/Retailer

Pixie Lane Boutique
Milford, PA
01.2019 - 11.2021
  • Drove retail clothing store sales through meaningful engagement with customers, suggestive selling, and sharing product knowledge in person and on eCommerce website
  • Responded to customer inquiries in a friendly manner in person, by telephone, and online
  • Created and updated customer profile records to document sales/business activity
  • Totaled purchases, processing checks, cash, and store or other credit and debit cards daily; conducted basic bookkeeping and bank deposits
  • Key Accomplishments:
  • Directed successful print and online marketing campaigns to move inventory and grow customer base; planned and hosted first-look gatherings to network and introduce new products
  • Grew customer base from zero to 109 repeat customers over 11-month period.

Office Manager/Optician/Technician

Precision EyeWork
Dingmans Ferry, PA
01.2018 - 01.2019
  • Checked patients in and out of clinic; verified insurance; and oversaw completion of patient paperwork
  • Screened patients for vision issues such as autorefraction, keratometry, vision acuity, and color blindness
  • Recruited, interviewed, and onboarded new employees; assessed and planned training and development; scheduled staff to endure appropriate coverage
  • Tracked inventory and ordered new supplies as needed
  • Accurately compiled and filed insurance, exam, and invoice paperwork
  • Key Accomplishments:
  • Conducted tests such as fundus photography, visual field threshold, OCT, pachemetry, and topography with precision at optometrist request
  • Developed and launched innovative social media advertising campaign; increased customer base at satellite location by 17% within six months

Customer Service Manager

Lowe's
Middletown, NY
04.2016 - 09.2018
  • Answered questions about store policies and addressed customer concerns
  • Mentored new team members on sales software system operation
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Habilitation Coordinator

Human Resource Center, Inc
, PA
01.2017 - 01.2018
  • Collaborated with clients, families, and community stakeholders in establishing and meeting individualized education plan (IEP) goals; proposed and set up activities to help client achieve goals
  • Documented and communicated client progress to management
  • Supervised clients at work, on-site, within community to ensure safety.

Benefit Manager

American Income Life
Wilkes-Barre, PA
01.2015 - 01.2017
  • In self-managed position, guided clients in selecting final expenses, mortgage and income protection, and education securement benefits
  • Conducted client needs assessments; verified client applications for insurance benefits.

Education

Diploma - undefined

Delaware Valley High School

Associates Psychology -

State University of New York (SUNY)
Middletown, NY

Skills

  • Business/Strategic Planning
  • Data Collection/Report Writing
  • Human Resources
  • Technology Champion
  • Benefits & Payroll Administration
  • Training & Development Staff Training
  • Team Leadership
  • Revenue Generation
  • POS Inventory System Operation
  • Order Management
  • Project Management
  • Sales Expertise
  • Customer Relations
  • Product and Service Sales
  • Safety and Security Enforcement
  • Disciplinary Action
  • Employee Motivation
  • Maximizing Profitability
  • Expense Reduction
  • Store Opening and Closing Procedures
  • Inventory Accuracy
  • Profit and Loss
  • Outstanding Communication Skills
  • Recruiting and Hiring
  • Loss Prevention Procedures
  • Work Planning and Prioritization
  • Root Cause Analysis
  • Database Management
  • Verbal and Written Communication
  • Sales Professional
  • Marketing and Advertising
  • Sales Promotion

Timeline

General Store Manager

American Freight
01.2023 - Current

Digital Coach

Walmart
10.2022 - 01.2023

Food and Consumables Coach

Walmart
06.2022 - 10.2022

Front End Coach

Walmart
07.2021 - 06.2022

People Lead

Walmart
01.2019 - 07.2021

Manager/Retailer

Pixie Lane Boutique
01.2019 - 11.2021

Office Manager/Optician/Technician

Precision EyeWork
01.2018 - 01.2019

Habilitation Coordinator

Human Resource Center, Inc
01.2017 - 01.2018

Customer Service Manager

Lowe's
04.2016 - 09.2018

Benefit Manager

American Income Life
01.2015 - 01.2017

Diploma - undefined

Delaware Valley High School

Associates Psychology -

State University of New York (SUNY)

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