Amanda Tetterton
CPht
Summary
Accomplished and certified Pharmacy Technician with over 35 years of experience in retail and hospital pharmacy environments.Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
07.2013 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
Certified Pharmacy Technician
Pungo District Hospital
Belhaven, NC
06.1997 - 02.2013
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Beaufort County Hospital
Washington, NC
11.1988 - 06.1996
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Restocked automated medication dispensing equipment.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
High School -
Washington High School
Washington NC06.1988
Skills
- Prescription Filling and Labeling
- Answering and Routing Calls
- Patient Profile Setup
- Cash Register Operation
- Storage Maintenance and Security
- Pharmaceutical Preparation
- Patient Confidentiality
- Problem-Solving Skills
- Updating Medication Histories
- Prescription Refill Fulfillment
- FDA Compliance
- Prescription Order Verification
- Equipment Cleaning and Maintenance
- Drug Storage Procedures
- Wholesale Ordering
- Technician Assistance
- Pharmacist Assistance
- FDA Drug Safety Guidelines
- Drug Inventory Control
- Proper Labeling Procedures
- High-Volume Environments
- Reviewing Patient Information
- Safety Protocols and Risk Management
- Customer Identification Checks
- Credit Card Handling
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Registered with NC Board of Pharmacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Certified Pharmacy Technician
CVS Pharmacy
07.2013 - Current
Certified Pharmacy Technician
Pungo District Hospital
06.1997 - 02.2013
Certified Pharmacy Technician
Beaufort County Hospital
11.1988 - 06.1996
High School -
Washington High School
- CPhT - Certified Pharmacy Technician
- Registered with NC Board of Pharmacy
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