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Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Professional Development
Timeline
AMANDA MULDOON

AMANDA MULDOON

Fort Wayne
Summary

Strategic business analyst and project manager with nearly 20 years experience leading projects, processes, and managing organization wide initiatives. Successful background maintaining efficient servicing systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced business analyst with diagnostics procedure expertise and in-depth technical experience. Experienced project leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning and deployment.

Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History

Member Services Analyst

3Rivers Federal Credit Union
2020-11 - Current
  • Conducts root cause analysis to alleviate issues and ensure servicing structures remain responsive to needs of membership.
  • Develops flowcharts and diagrams to describe and lay out logical operational steps.
  • Coordinates support responses to member issues, verifying closure of all concerns and correction of all deficiencies.

Account Management & Support Manager

3Rivers Federal Credit Union
2013-09 - 2020-11
  • Combined well-rounded operations experience with people talents to blend deposit account management with business needs and deliver effective and productive servicing structure.

Internal Operations Process Manager

3Rivers Federal Credit Union
2010-05 - 2013-09
  • Devised, deployed and monitored processes and new technology to boost long-term business success and increase profit levels.
  • Uncovered connections between systems, processes, employees and business structures.

Records Administrator

3Rivers Federal Credit Union
2008-11 - 2010-05
  • Created and implemented compliant Records Management Program across organization.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.

Branch Service Manager

3Rivers Federal Credit Union
2002-08 - 2008-11
  • Responsible for managing service delivery to members and supervising day-to-day service and operation functions within branch.
Education

Bachelor of Science Management

Indiana Wesleyan University
2014-10 - 2018-12
Skills

Strategic Leadership

Advanced Problem Solving

Critical Thinking

Effective Communication

Process Development

Project Management

Project Planning and Development

Relationship Building

Affiliations
  • Greater Fort Wayne Investor Growth Committee, Committee Member, 2021-Present
  • Advancing Voices of Women, Board Member, 2020-Present
  • The Policy Circle Indiana State Leadership Council, Committee Chair, 2018-Present
  • Habitat for Humanity ReStore Your Passion Committee, Committee Member, 2018-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional Development
  • Richard G. Lugar Excellence in Public Service Series, Class of 2021
  • Greater Fort Wayne - Leadership 2.0, Class of 2020
  • Bowen Institute on Political Participation, Class of 2019
  • Greater Fort Wayne - Leadership Fort Wayne, Class of 2018
  • NAFCU Management Institute, Class of 2015
Timeline

Member Services Analyst

3Rivers Federal Credit Union
2020-11 - Current

Bachelor of Science Management

Indiana Wesleyan University
2014-10 - 2018-12

Account Management & Support Manager

3Rivers Federal Credit Union
2013-09 - 2020-11

Internal Operations Process Manager

3Rivers Federal Credit Union
2010-05 - 2013-09

Records Administrator

3Rivers Federal Credit Union
2008-11 - 2010-05

Branch Service Manager

3Rivers Federal Credit Union
2002-08 - 2008-11