AMANDA KNUDSEN
Marietta,GA
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering [6] years of related experience.
Overview
10
10
years of professional experience
Work History
WARRANTY ASSISTANT
WINDSONG PROPERTIES
Woodstock, GA
11.2020 - 06.2022
- Scheduled 45-day and 11-month warranty walks and work with homeowners and vendors via email and telephone.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Monitored factory recalls and announcements to stay on top of changes.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
TELECOMMUNICATIONS SPECIALIST
BROADBAND NETWORK SOLUTIONS
Kennesaw, GA
09.2019 - 07.2020
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Set up networks and computers for business and residential customers.
MAINTENANCE COORDINATOR
COMPASS PROPERTY MANAGEMENT GROUP
Kennesaw, GA
09.2018 - 09.2019
- Managed in-house maintenance department and service technicians.
- Coordinated service for company vehicles, scheduled appointments with tenants, ordered appliances, and assisted other members of company when needed.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Managed maintenance team of [6] employees and coordinated repair schedule according to priority level.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Conducted annual performance evaluations for [4] employees and identified promotion opportunities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised employee performance, preventive maintenance and safety.
- Verified building areas were working optimally and kept clean.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
SERVICE DEPARTMENT MANAGER
AMERICA’S FIRST CHOICE, HOME CLUB
Marietta, GA
02.2015 - 08.2018
- Managed department of (15) people, assisted with reimbursements, approved and denied service claims, took escalated calls that would possibly result in BBB complaints or cancellation of contract.
- Coordinated quarterly training seminars to help further team’s knowledge
- Assisted with revising membership guidelines, approved lunch and break schedules and help update employee handbook.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by [50]%.
DISPATCHER
A-MOBILE MAINTENACE
Emerson, GA
02.2013 - 01.2016
- Dispatched mobile mechanics for roadside assistance on tractor trailers throughout multiple states.
- Light troubleshooting was done to determine best service technician to help with safety in timely manner.
- Invoicing and billing through various company portals and provided detailed and organized customer service to drivers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over [45] daily calls.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Education
Certificate of Completion - Web Design
University of Kennesaw
Kennesaw, GA10.2011
Associate of Science - Business Administration
Georgia Perimeter College
Lawrenceville, GA06.2002
Skills
- Impeccable customer service
- Outstanding multitasking abilities
- Administration and Reporting
- Critical Thinking
- Complex Problem-Solving
- Employee Coaching and Motivation
- Interoffice Correspondence
- New Policies Processing
- Employee Timesheet Processing
- Warranty Requirements
- Performance Tracking and Evaluations
Volunteer work and spending time with my Great Dane.
I volunteer for Habitat for Humanity and spend the majority of time feeding and cleaning up after Poe.
Timeline
WARRANTY ASSISTANT
WINDSONG PROPERTIES
11.2020 - 06.2022
TELECOMMUNICATIONS SPECIALIST
BROADBAND NETWORK SOLUTIONS
09.2019 - 07.2020
MAINTENANCE COORDINATOR
COMPASS PROPERTY MANAGEMENT GROUP
09.2018 - 09.2019
SERVICE DEPARTMENT MANAGER
AMERICA’S FIRST CHOICE, HOME CLUB
02.2015 - 08.2018
DISPATCHER
A-MOBILE MAINTENACE
02.2013 - 01.2016
Certificate of Completion - Web Design
University of Kennesaw
Associate of Science - Business Administration
Georgia Perimeter College
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