Amanda Janott
Puyallup,WA
Summary
Encouraging operations manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
18
18
years of professional experience
Work History
Vice President of Operations
09.2021 - Current
- Executive team member with key contributions to annual budget activities, weekly cash flow reviews, and corporate strategic visioning
- High performing organizational leader, able to take on strategic initiatives and manage personnel to meet strategic requirements
- Effectively and consistently aligns resources to fulfill strategic requirements
- Charters and implements strategies to meet corporate directives
- Manages all staff including but not limited to, chartering job descriptions and KPIs, monitoring employee performance, employee development and training, and required personnel actions
- Serves as senior operations leader focusing on long range and repeating projects, international and domestic vendor management, cross-functional process improvement initiatives, KPI management and assessment, and overall management of supply chain
- Utilizes ASANA and other project management tools and methodologies to drive revenue generation, cost savings, systems and process improvements, and project completion
- Generates workflow mapping, systems mapping, SOPs, and approval matrices to ensure outputs are effective and accurate
- Responsible for global supplier management, utilizing KPI/scorecards and quarterly reviews to gauge supplier performance to targets, with a focus on price, delivery, and quality
- Focal point for tier one manufacturing suppliers with annual volume of 135k units and representing $4.7M in COGs and $8.5M in revenue
- Manages teams responsible for R&D, product design, new product development and purchasing with a focus on quality, delivery, and cost (SQDC)
- Responsible for negotiating vendor capacity to account for on time delivery and best quality to Sarda's tier one customers, accounting for 175k units annually
- Manages internal operations capacity to meet contract requirements, including on-time delivery (OTD), quality, order/fulfillment accuracy, for multiple contract customer and alternate sales channels
- Leads global sourcing teams focused on driving down costs, improving delivery of raw materials, and ensuring raw material stock levels are in alignment with manufacturing requirements
- Manages purchasing group responsible for order and invoice accuracy with Sarda's tier one factory located overseas
- Coordinates with cross-organizational and internal partners to ensure timely shipment and delivery of goods, both inbound and outbound
- Program manager facilitating and negotiating with multiple tier one contract customers, with a focus on revenue management ($8.5M), inventory and price negotiations, delivery and quality requirements, and overall contract compliance
Director of Operations
Sarda, Inc.
07.2021 - 09.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Project Director
Sarda, Inc.
06.2021 - 07.2021
- Oversaw business operations and produced updated status reports outlining each project to meet milestones.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Project Coordinator
Sarda, Inc.
03.2021 - 06.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Operations and Yearbook Manager
Lifetouch-Shutterfly, Inc.
06.2007 - 04.2021
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Hire and terminate clerical and administrative personnel
- Manages the Operations Schedule, Master Calendar, performance and payroll while monitoring budgeted labor costs to ensure cost-effective production
- Communicates, implements, and manages operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations
- Communicates with Schools regarding Picture Day planning and preparation and oversees the Account Specialist team as they frequently interact with Schools and Sales staff to ensure expectations are met or exceeded
- Ensures employees understand Operations metrics
- Hold employees accountable by developing, displaying and updating key metrics weekly, recognizing successes and implementing performance improvement plans, as appropriate
- Conduct Operations staff meetings weekly, responding to questions and forwarding requests to appropriate staff in order to provide useful Area updates and discuss performance against metrics
- Oversees the school agreements and work orders from sales teams to ensure information is complete and processes are followed
- Prepare and deliver Yearbook Agreements for new and renewing accounts
- Audits and inspects the work of the Account Specialists, Accounts Receivable, and Production Specialists to ensure all job tasks are being executed.
Account Specialist
Lifetouch-Shutterfly, Inc.
06.2006 - 06.2007
Photographer
Lifetouch-Shutterfly, Inc.
08.2005 - 06.2006
Education
Bachelor of Arts - Fine Arts Mixed Media
Western Washington University
Bellingham, WASkills
- Experience in leading a team of 5-15 members
- Ability to multi-task with a high volume workload
- Able to work in a team environment and/or individually
- Strong customer/client management
- Contract management
- Flexible & adaptable with excellent time management
- Highly organized
- Experienced in Microsoft Office, G-Suite, Acumatica, Salesforce, ASANA
- B2B & B2C experience
- Strategic Planning
- Operational Efficiency
- Process Improvement
Accomplishments
- Chartered and managed the compliance program for a multi-million dollar contract.
- Led operations teams through complex manufacturing projects, from design to finished goods QC on an average of 21-25 projects annually, at $6M/yr
- Led new product development efforts resulting in new product line launch totaling at $150k revenue in 1st six months
- Championed process improvements across departments, resulting in the elimination of chargebacks and realized the labor savings of $75k annually
- Facilitated improvements to US and overseas shared operations, resulting in 100% improvement to manufacturing lead time and on time delivery within first 90 days of employment at Sarda, Inc.
- Aided in developing operations plans to measure progress to goal and goal attainment.
Timeline
Vice President of Operations
09.2021 - Current
Director of Operations
Sarda, Inc.
07.2021 - 09.2021
Project Director
Sarda, Inc.
06.2021 - 07.2021
Project Coordinator
Sarda, Inc.
03.2021 - 06.2021
Operations and Yearbook Manager
Lifetouch-Shutterfly, Inc.
06.2007 - 04.2021
Account Specialist
Lifetouch-Shutterfly, Inc.
06.2006 - 06.2007
Photographer
Lifetouch-Shutterfly, Inc.
08.2005 - 06.2006
Bachelor of Arts - Fine Arts Mixed Media
Western Washington University
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