AMANDA DURHAM
Hospice RN Leader
Warner Robins,GA
Summary
PROFESSIONAL SUMMARY Certified Hospice & Palliative Nurse with 13 years hospice experience. Extremely knowledgeable of hospice CoPs. Highly proficient with Homecare Homebase. Proven track record of successfully leading hospice teams in excellent patient care and growth. Analytical problem solver and persuasive communicator with a talent for thinking outside of the box for creative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Director of Education
Gentiva Hospice
09.2020 - Current
- Responsible, along with the Area Vice President, for the overall operation of hospice branches in Georgia including, but not limited to financial management, growth, employment process, quality assurance/quality development, payroll, admissions, systems operations.
- Acts as Executive Director in branches, as needed.
- Plans and implements the orientation, mentoring and other educational activities within assigned areas.
- Audits documentation to ensure completeness and compliance.
- Uses the results of the audits/reviews of all departments to plan needed education.
- Assists with monitoring of staff’s in-service training hours/educational attendance with regards to regulatory/agency requirements.
- Develops performance improvement plans to address areas in documentation, that need improvement.
- Educates clinical staff on clinical documentation opportunities, coding & reimbursement issues.
- Acts as a resource to assist agencies in meeting and exceeding all applicable regulatory and company requirements by ensuring the implementation of the company’s systems, policies and standards in readiness preparation for all inspections/surveys and review, including state license, federal certifications and accreditation.
Administrator
Heartland Hospice
07.2019 - 09.2020
- Decreased labor costs by 23%
- Increased operating income by 28%
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Utilized HCHB to manage patients/business
- Interpreted management directives to define and document administrative staff processes
- Oversaw budget and tracked expenses against plans
- Streamlined processes to maximize operational efficiency
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Directed hiring and recruitment of personnel in all departments
Director of Clinical Services
Compassus Hospice (Formerly Optum Hospice)
02.2018 - 07.2019
- Oversaw 30% growth in census
- Monitored, analyzed and corrected staff performance to raise standards of practice
- Identified nurses' and staff training needs and devised training programs to close gap
- Utilized HCHB to manage patients/business
- Developed and adjusted work schedules for clinical staff
- Interviewed, hired, trained and terminated (with administrative approval) all interdisciplinary staff
- Addressed customer complaints and resolving problems
- Acted as Executive Director, as needed, to cover absences
- Ensured maximum utilization of resources
- Collaborated with facility leadership to ensure excellent service provided
- Assisted with coordination of referrals for admission
- Performed patient/admission visits, as needed
RN Case Manager
Optum Hospice
07.2015 - 02.2018
- Managed client care with specific knowledge and experience in bedside care, symptom management, crisis intervention and family intervention
- Utilized problem solving and decision making skills to ensure that patients/families received excellent care
- Developed and maintained rapport with patients and families
- Worked effectively with interdisciplinary team
- Managed Certified Nursing Assistants
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
Clinical Services Supervisor
Optum Hospice
07.2013 - 07.2015
- Participated in patient care
- Consulted with DON & MDs for matters related to patient care
- Ensured effective and efficient patient care documentation
- Served as a resource to patient/family/caregiver
- Educated patient/family/caregiver on items such as disease process/procedures/therapies
- Managed CNAs and their schedule
RN Case Manager
Evercare Hospice, Hospice
10.2009 - 07.2013
- Managed client care with specific knowledge and experience in bedside care, symptom management, crisis intervention and family intervention
- Utilized problem solving and decision making to ensure patients/families receive excellent care
- Developed and maintained rapport with patients and families
- Work effectively with interdisciplinary team
- Supervised Certified Nursing Assistants
Staff Nurse
Houston Medical Center
05.2008 - 10.2009
- Assessed medical status of patients pre and post-operation by checking vital parameters and supervising food intake
- Identified patient care requirements by establishing personal rapport with patients and families
- Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
Critical Care Nurse
Medical Center Of Central Georgia
08.2007 - 05.2008
- Operated critical care equipment to keep patients stable and promote recovery
- Managed needs of chronically ill and acute patients with well-coordinated treatment strategies
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels
- Administered medications to treat patients' symptoms and address underlying disease progression
- Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
Education
Associate - Nursing
Macon State College (now Middle GA State University
Macon08.2007
Skills
- Expert knowledge of hospice CoPs
- Compliance
- Operations Oversight
- Financial Leadership
- Team Building
- Training/Mentoring
- Patient Care
- EMR Documentation
- Office Administration
Certification
Certified Hospice and Palliative Nurse 2019 (exp. 2023)
Timeline
Area Director of Education
Gentiva Hospice
09.2020 - Current
Administrator
Heartland Hospice
07.2019 - 09.2020
Director of Clinical Services
Compassus Hospice (Formerly Optum Hospice)
02.2018 - 07.2019
RN Case Manager
Optum Hospice
07.2015 - 02.2018
Clinical Services Supervisor
Optum Hospice
07.2013 - 07.2015
RN Case Manager
Evercare Hospice, Hospice
10.2009 - 07.2013
Staff Nurse
Houston Medical Center
05.2008 - 10.2009
Critical Care Nurse
Medical Center Of Central Georgia
08.2007 - 05.2008
Associate - Nursing
Macon State College (now Middle GA State University
Similar Profiles
Floyd Brentwood PearceFloyd Brentwood Pearce
Hospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon HospiceHospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon Hospice
Antoinette MouzonAntoinette Mouzon
Contract Specialist at Gentiva HospiceContract Specialist at Gentiva Hospice
Makayla VegaMakayla Vega
Administrative Assistant-on Call at Gentiva HospiceAdministrative Assistant-on Call at Gentiva Hospice
Chelsey MillerChelsey Miller
Executive Director at Gentiva HospiceExecutive Director at Gentiva Hospice
Larrod CameronLarrod Cameron
Stocking Associate at WalmartStocking Associate at Walmart