Amanda Doebler

• Entered FirstBank Management Trainee Program in May 2016
• Promoted to Vice President in December 2021
• Originated, reviewed, processed, closed and administered customer loan proposals
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Maintained friendly and professional customer interactions.
• Fielded customer complaints and provided solutions
• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
• Attended events, promoting company brand and building rapport with prospects and partners.

Received Top Performer recognition for Mortgage Production company-wide:

• 2017- #11 out of 350+ Officers, with 43 mortgages closed, $17M in total loans closed.
• 2018- #16 out of 350+ Officers with 39 mortgages closed and $21M in total loans closed.
• 2019- #10 out of 350+ Officers with 49 mortgages closed and $24M in total loans closed.
• 2020- #7 out of 350+ Officers with 58 mortgages closed and $32M in total loans closed.
• 2021- #8 out of 350+ Officers with 65 mortgages closed and $36.3M in total loans closed.

• Superior product knowledge utilized to gain customer trust and develop deep customer relationships.
• Mitigated risk by identifying potential fraud factors to avoid opening accounts that could lead to financial loss for the bank.
• Promoted all financial products by maintaining excellent service offering knowledge.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Prepared variety of different written communications, reports and documents.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.