Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AMADI OLLISON

AMADI OLLISON

Office Coordinator
AUSTIN,TX

Summary

Motivated and professional with years of experience in customer service, relationship building, and process implementation. Gifted in working with stressed, confused, and upset individuals needing benefits information and supportive guidance. Accomplished in managing on and offsite event activities such as happy hours, weekly food trucks, virtual contests, holiday parties all while maintaining budgets. Committed to bringing people together.

Overview

5
5
years of professional experience

Work History

Office Coordinator

MINDPATH HEALTH
Austin, TX
04.2022 - Current
  • Streamlined clinical procedures to ensure proper communication between staff, patients, and physicians
  • Managed over 50 patient calls per day
  • Review files, records, and other documentation to respond to requests
  • Authorize drug refills and provide prescription information to pharmacies
  • Maintains office standards by ordering, restocking, and coordinating office maintenance
  • Effectively maintained inventory and equipment, organized products, and ordered office supplies
  • Managed office operations, workflow, and office staff - including recruitment, performance management, and training/development of new employees
  • Improved office efficiency by creating and implementing new training material: Jobs aids, learning desks, phone scripts, and workflows
  • Ensures cleanliness of general office space
  • Collect mail and package and distribute them to appropriate teams
  • Managing funds and accounts and ensuring that all bills are being paid without delay.
  • Provides basic end-user troubleshooting and desktop support

RETENTION REPRESENTATIVE

CHARTER COMMUNICATIONS
Austin, TX
01.2022 - 04.2022
  • Managed over 60 inbound customer calls per week
  • Investigated and resolved accounting, service, and delivery concerns
  • Answers inbound customer controllable disconnect calls and controllable disconnect calls escalated from residential call center departments
  • Followed up with customers about resolved issues to maintain high customer service standards.

Multi-Site Leasing Consultant

WINDSOR COMMUNITIES
LOS ANGELES, CA
11.2020 - 12.2021
  • Managed over 150 customer calls per week
  • Gauged client satisfaction through spearheading post-move-in surveys and pinpointing areas for improvement
  • Planned and executed onsite and offsite monthly resident events, including Weekly food trucks, monthly happy hours, and social media challenges to maintain relationships with existing residents
  • Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
  • Established and implemented marketing and social media outreach plans to drive business growth and raise brand awareness
  • Pioneered improvement of customer retention by initiating several incentive programs for renters
  • Trained leasing consultants on new company systems and procedures; allowed for streamlined office processes, which led to increased productivity
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates of 70%
  • Verified tenant incomes and other information before accepting lease applications.

Regional Community Consultant

AVALONBAY COMMUNITIES
LOS ANGELES, CA
03.2020 - 11.2020
  • Escalation point and first point of contact for resident requests and complaints
  • Drove comprehensive market research studies to better understand competition within luxury rental spaces
  • Recruited, screened, and interviewed applicants for diverse community of over 300 residents
  • Cemented filing and document management of all confidential documents to streamline operations
  • Provided information and data analysis for billing issues, including innovative solutions with clients
  • Resolved conflicts between tenants regarding noise, encroachments, and parking
  • Conducted daily walkthroughs of property and vacant units to ensure cleanliness
  • Planned and implemented over 25 resident events
  • Successfully conducted 60+ virtual tours and 40+ no-contact self-guided tours during tenure.

Community Consultant

AVALONBAY COMMUNITIES
04.2019 - 03.2020
  • Worked directly with clients to respond to all correspondence, including resolution of tenant concerns as needed
  • Directed all scheduling and moves, keeping consistent communications during leasing process
  • Completed move-in paperwork and leasing packages for rentals, with 95% occupancy rate
  • Planned and organized all logistics for multiple events, including Valentine's Day, Breakfast-on-the-go, and Happy Hour resident events.
  • Wrote content for newsletters, social media pages and informational packets
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants

IT Inventory Coordinator

SONY PICTURES ENTERTAINMENT
LOS ANGELES, CA
02.2018 - 03.2019
  • Created and implemented onboarding packets for distribution to new hires at multiple locations
  • Ensured proper maintenance of inventory records regarding computer and hardware equipment
  • Collaborated with talented team to streamline operations and drive consistent communications.
  • Worked flexible hours across night, weekend and holiday shifts
  • Conducted research, gathered information from multiple sources and presented results
  • Configured hardware, devices and software to set up work stations for employees

Education

CompTia A + Certification - Information Technology

Austin Community College
Austin, TX
10.2022 - Current

Skills

Microsoft Officeundefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Accepted to be apart of the Mindpath Health Workplace Experience team to create memorable experience, boost morale, and retain team members


Timeline

CompTia A + Certification - Information Technology

Austin Community College
10.2022 - Current

Office Coordinator

MINDPATH HEALTH
04.2022 - Current

RETENTION REPRESENTATIVE

CHARTER COMMUNICATIONS
01.2022 - 04.2022

Multi-Site Leasing Consultant

WINDSOR COMMUNITIES
11.2020 - 12.2021

Regional Community Consultant

AVALONBAY COMMUNITIES
03.2020 - 11.2020

Community Consultant

AVALONBAY COMMUNITIES
04.2019 - 03.2020

IT Inventory Coordinator

SONY PICTURES ENTERTAINMENT
02.2018 - 03.2019

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AMADI OLLISONOffice Coordinator