Hi, I’m
Alyssa Barrera
Waitress
San Antonio,TX
Summary
Over eight years of substantial experience and outstanding skills in a customer facing setting. I am a very organized and hard working individual. I enjoy working in a positive and productive environment. I am easy to get along with others. Any task given I make certain that I complete it to the best of my abilities. I am a life long learner who is always wanting to learn from other people. I feel like I am very approachable and a team player when it comes to team building. My strengths are being solution focused when problems present themselves so that the work environment can be positive and productive. Former colleagues would describe me as one who gets the job done so that at the end of the day we are all successful as one team. I am always open to learning and growing as I look forward to gaining new experiences.
Overview
14
years of professional experience
4
Certificates
2
years of post-secondary education
Work History
Naara CafeSan Antonio, Texas
Server
01.2022 - Current
Job overview
- Maintaining up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Greeting guests warmly to foster welcoming environment.
- Following workplace safety procedures to reduce accidents and hazards.
- Upselling high-profit items such as appetizers and specialty drinks to enhance sales numbers.
- Handling separate checks and other special requests to facilitate enjoyable dining experience.
- Entering orders accurately to produce finalized checks and attain correct payments from guests.
- Carrying out complete opening, closing and shift change duties to keep restaurant working efficiently.
TaskUsSan Antonio, TX
SMB Sales & Marketing Operation Lead
05.2020 - 01.2022
Job overview
- Managed a team of 24+ agents by driving quarterly KPI attainment.
- Duties included: Daily/Weekly performance audits for respective team and coaching to attain goals via 1on1s.
- Creating data driven action plans utilizing Microsoft PowerBI, Tableau, and CRM.
- Designed a weekly business review deck which helped forecast quarterly glide- path progress WoW.
- Analyzed data insights on a daily/weekly basis to identify programmatic gaps and to supplement sales strategy deployment.
- Administrative duties include: workforce management, payroll, and paid/unpaid leave administration.
- Metting/exceeding campaign's quota/targets on frequent basis.
- Managed campaign's chat pilot program, providing daily report of findings and insights from corresponding agents.
TaskUsSan Antonio, TX
Marketing Expert - Account Manager
06.2018 - 05.2020
Job overview
- Managed Book of Business consisting of 150 Fortune 500, enterprise, medium, and small business Facebook Ad accounts
- Leveraged Salesforce to locate client profile details with corresponding account.
- Dialed 70+ cold calls per day with average rate of 6 pitches per day.
- Analyzed, reviewed, and reported on effectiveness of campaigns and provided insights/recommendations to clients.
- Developed and implemented successful marketing campaigns for clients to drive sales by targeting, segmenting, sequencing, split testing, and re-marketing, etc.
- Generated PMPs following successful connections including overview of topics discussed, best practices, and next steps.
- Prioritized customer demands and needs across email/telephone.
- Advised and serviced over 20+ verticals in B2B and B2C space.
Wyndham Hotel & ResortsSan Antonio, TX
Food & Beverage Attendant
04.2017 - 06.2018
Job overview
- Meet hotel’s financial daily goals operation of restaurant, banquet facilities, room service and/or other areas of Food and Beverage department.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assist wait staff with timely food delivery and guest requests.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Ensure highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
- Compute bill and accept payment; track sales receipts; received and returned change promptly to guest.
R&J Music PavillionSan Antonio, TX
Bartender
01.2014 - 04.2017
Job overview
- Highly skilled in mixing, garnishing and serving drinks in keeping with employer’s specifications.
- In-depth knowledge to assess, anticipate and meet multiple guests’ requirements at high quality standards.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Hands-on experience in keeping bar stocked and sanitized while always providing welcoming and caring service.
- Profound capability of performing true hospitality and guest services.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Lackland Air Force Base Youth CenterSan Antonio, TX
Child & Youth Program Assistant (CYOP-3)
05.2011 - 09.2015
Job overview
- Provide and perform safe and fun environment for young adolescents. Engaged socially with children creating activities to help children grow physically and intellectually.
- Experience working with children with special needs.
- Ensure all federal, state, local, and organizational guidelines were met.
- Introduce children to educational games and activities to boost learning
- Prepare group activities to enhance socialization, communication and problem-solving skills for children
- Observe children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
SouthSan ISDSan Antonio, TX
Substitute Teacher
11.2014 - 05.2015
Job overview
- Implement lesson plans, fulfilled requirements of district's curriculum program, provided written evidence of preparation as required.
- Present subject matter according to guidelines established by Texas Education Agency, board policies, and administrative regulations.
- Plan and use appropriate instructional and learning strategies, activities, materials, and equipment that reflected understanding of learning styles and needs of students assigned.
- Work cooperatively with special education teachers to modify curricula as needed for special education students according to guidelines established by Individual Education Plans (IEP).
- Use technology to strengthen teaching/learning process.
Education
Texas A&M San Antonio, San Antonio Texas
Bachelor of Science from Biology
08.2014 - 05.2016
Skills
MS Office
Timeline
TABC
11-2022
Texas Food Handler Safety
11-2022
Introduction to MicroStrategy Report Development I
10-2022
Server
Naara Cafe
01.2022 - Current
SMB Sales & Marketing Operation Lead
TaskUs
05.2020 - 01.2022
Marketing Expert - Account Manager
TaskUs
06.2018 - 05.2020
Food & Beverage Attendant
Wyndham Hotel & Resorts
04.2017 - 06.2018
Substitute Teacher
SouthSan ISD
11.2014 - 05.2015
Texas A&M San Antonio
Bachelor of Science from Biology
08.2014 - 05.2016
CPR
06-2014
Bartender
R&J Music Pavillion
01.2014 - 04.2017
Child & Youth Program Assistant (CYOP-3)
Lackland Air Force Base Youth Center
05.2011 - 09.2015
Certification
CPR
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