Alondra Sosa
Ligonier,IN
Summary
I have a strong sense of responsibility and work ethic. I'm driven to gain knowledge of various workplaces while providing the greatest effort and attitude I can. Since I was 16 years old, I have had a job and have always valued independence. I like spending my day with a variety of customers and surpassing their sales goals. Being multilingual also gives me a distinct advantage when it comes to assisting clients who only speak Spanish.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Forest River RV
Middlebury, IN
08.2021 - Current
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Created and deployed best practices to improve efficiency and reduce defects.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Waitress
Gorditas Tere
Ligonier, IN
06.2020 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Retail Sales Associate
Menards Inc. - Home Improvement
Goshen, IN
08.2019 - 10.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Documented mileage, deliveries, pickups, customer issues and damages.
Production Worker
Jayco RV
Middlebury, IN
07.2021 - 08.2021
Fast Food Employee
Dairy Queen Grill & Chill
Ligonier, IN
06.2017 - 09.2018
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Accurately operated cash register to process customer payments.
Education
No Degree - Engineering Mechanics
Ivy Tech Community College of Indiana
Warsaw, INHigh School Diploma -
West Noble High School
Ligonier, IN05.2021
Skills
- Manufacturing Processes
- Packaging and Shipping Support
- Quality Standards
- Time Management
- Speaking
- Customer Needs Assessment
- Strong Communication and Interpersonal Skills
- Fluency in Spanish
- Social Skills
- Teamwork and Communication
- Customer Assistance
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
Forest River RV
08.2021 - Current
Production Worker
Jayco RV
07.2021 - 08.2021
Waitress
Gorditas Tere
06.2020 - 01.2022
Retail Sales Associate
Menards Inc. - Home Improvement
08.2019 - 10.2021
Fast Food Employee
Dairy Queen Grill & Chill
06.2017 - 09.2018
No Degree - Engineering Mechanics
Ivy Tech Community College of Indiana
High School Diploma -
West Noble High School
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