Allen J. Peters

On call concierge to multiple high rise condominiums located in the downtown / stadium areas providing professional front desk staff coverage as requested.

Data entry

High volume package processing.

Security

Documenting events during shift

Handling phone calls

Scheduling amenity reservations.

Provided assistance, information and answered questions to 50 or more people a day.

Monitored foot traffic, security cameras.

Provided keys to authorized vendors, realtors and resident lock outs.

Remained available and flexible to project a helpful, friendly, polite and inclusive demeanor to all residents, visitors, vendors, public and staff.

arrived prepared, presentable and business attired for any shift and site requiring coverage.

Followed instructions for multiple supervisors.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
• Maintained front desk's concierge book to provide visitors with access to relevant local information
• Created welcoming and comfortable environment for residents.
• Maintained high level of professionalism and discretion when dealing with residents.
• Greeted residents upon arrival by providing warm welcome
• Upheld condominium policies and procedures by providing high level of customer service.
• Assisted with luggage handling, valet services and concierge services
• Maintained accurate and up-to-date records of resident information

Pier 91 Cruise Terminal

Seattle, WA

Attended / completed all on site and online training.

Attended morning briefings held for information needed before boarding operations commenced.

Arrived presentable, business attired prepared to greet and engage with hundreds of guests in a crowded fast paced security sensitive environment embarking on cruise ships for international sea travel validating identification documents.

Scanning documents

Inspecting paperwork.

Entering data from information provided by guests into a wireless tablet device installed with applications to confirm validation.

Visually inspected identification documents for discrepancy of validation.

Ensured every guest possessed their necessary boarding pass.

Directed, accompanied guests to agents assigned to resolve Passport / Visa issues.

Informed guests of important information when shipboard.

Answered questions and directed guests to boarding areas.

Projected a positive, helpful demeanor to all guests and staff.

Followed instruction from supervisors adhering to policies and procedures.

• Built brief personal relationships with guests to promote positive travel experience.
• Self-motivated, with strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used handheld scanners.

• Met with clients to understand needs and develop proactive solutions.
• Collaborated with service teams to manage seamless client experiences.
• Built and maintained relationships with community organizations.
• Consulted with teams on established best practices and process improvements.
• Improved policies and procedures to maximize client safety and facility security.
• Assisted in development and implementation of facility development plans.
• Collaborated with visiting outreach services, staff and clients to identify and address program challenges.
• Assisted with client intake procedures.
• Provided support for clients sheltered through VA Hospital to Housing Program.
• Provided support and case managed homeless Veterans being housed at Seattle Holiday Inn during COVID-19 epidemic.
• Built and maintained relationships with community organizations
• Created and maintained physical and electronic personnel records
• Met with clients to understand needs and develop proactive solutions
• Consulted with teams on established best practices and process improvements
• Self-motivated, with a strong sense of personal responsibility.

• Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
• Maintained up-to-date and accurate contacts and progress note records.
• Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
• Developed and maintained relationships with community organizations and agencies.
• Developed and maintained accurate records of programs and services.
• Facilitated communication between clients and other service providers.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Administered and tracked client service payments.
• Provided support to social service clients in navigating available resources.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Attended regularly scheduled case management and staff meetings.
• Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.

I was hired initially as a deckhand harvesting kelp on the west coast from San Diego up to the Channel Islands

Drag line winch operator loading 900 tons per trip.

2 separate vessels.

Advanced to 2nd Engineer

Learned all procedures of navigating vessels at sea

mechanically inclined in all weather sea conditions

• Required to be on call and responsible to accomplish necessary maintenance for 15 multi unit rental properties, 6 residential rental properties and single commercial property throughout San Diego south bay areas.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained sufficient number of units market-ready for lease.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Communicated effectively with owners, residents, and on-site associates.
• Promptly responded to tenant complaints and concerns for over 22 properties.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Generated professional networks by engaging in professional, industry and government organizations.
• Collected and maintained careful records of rental payments and payment dates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Knowledgeable on main aspects of privately owned rental property operations
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Promptly responded to tenant complaints and concerns for over [Number] properties.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Administered operations to handle needs of more than [Number] tenants across [Number] property units.
• Coordinated with legal counsel to resolve tenant disputes.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated appointments to show marketed properties.