Alison Robinson
West Jordan,UT
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Helped reduce customer complaints by 85% through guest connections and service.
Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
With over 20 years bartending and industry experience. I am coachable and love learning new ways to do things.
I look forward to meeting with you, thank you for considering for your team.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Bar Manager
The Red Door Slc
Salt Lake City, Utah
02.2017 - 08.2022
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 85% improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Checked ID cards and verified bar guests were of legal age.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Determined business needs by acquiring client feedback for process improvements.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Poured and prepared mixed drinks for over 200 customers daily.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Guaranteed optimal beverage stock by assessing weekly inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Developed 10 new cocktails for menu.
Lead Bartender
Chili's Bar And Grill
Orem, UT
05.2008 - 02.2016
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
Education
GED -
Skills
- Liquor, Beer and Wine Knowledge
- Identification and Compliance
- Alcohol Ordering
- Teamwork and Professionalism
- Ordering Bar Supplies
- Menu Memorization
- Anticipating Guest Needs
- Maintaining Clean Work Areas
- Custom Drink Preparation
- Workflow Efficiency
- Hospitality and Guest Service
- Overseeing Deliveries
- Outstanding Customer Service
- TIPS Certified
- Forecast Preparation
- Responsible Alcohol Service
- Monitoring Alcohol Consumption
- Safe Work Practices
- Handling Difficult Customers
- Bar Operations and Logistics
- Food and Beverage Service
- High-Volume Environments
- Suggestive Selling
- Glassware Polishing
- Aloha POS
- Knowledge of Craft and Microbrews
- Ability to Lift 30 Pounds
- Professional Service Standards
- Cocktail Service
- Supply and Inventory Maintenance
- Cash Handling and Management
- Guest Satisfaction
- Preparing Garnishes
- Mixology Techniques
- Classic Cocktails
- Responsible Serving
Certification
I am certified with Sips and Tips Utah. Also, Utah Food Handling and Safety.
Timeline
Bar Manager - The Red Door Slc
02.2017 - 08.2022
Lead Bartender - Chili's Bar And Grill
05.2008 - 02.2016
Timpanogos High School - GED,
I am certified with Sips and Tips Utah. Also, Utah Food Handling and Safety.
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