Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Alinna Arestegui

Garden Grove,CA

Summary

Customer-Obsessed professional with a successful 8-year career in Retail Management. Creating positive dynamics in all assignments and always aim to successfully apply positive team building skills to drive visions that will not only meet but exceed your companies goals.

Overview

14
years of professional experience
1
Certification

Work History

Nordstrom

Service Experience Manager
08.2022 - Current

Job overview

  • Drive store volume through the support of Service Experience initiatives such as Nordstrom Reward Program
  • Recruit, Hire, Train, Develop and motivate team
  • Support and educate my team on tools, resources, processes and systems that will enhance our customers shopping experience as well as increase sales
  • Create a business plan that enables my team to work together to meet service and sales goals
  • Being curious and ever changing and pivoting when need be to maintain continuous growth and improvement

Nordstrom Rack

Service Experience Manager
04.2021 - 08.2022

Job overview

  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 35 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.

Nordstrom

Assistant Service Experience Manager
02.2020 - 04.2021

Job overview

  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Nordstrom Rack

Service Selling Manager
03.2018 - 02.2020

Job overview

  • Merchandised new inventory
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

Nordstrom

Sales Representative
09.2015 - 04.2018

Job overview

  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product.
  • Helped increase our loyalty program by signing up customers for our Nordstrom Credit Card Services
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Trained and mentored new sales representatives.

Mimi's Cafe

Restaurant Server
10.2010 - 09.2015

Job overview

  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink and food orders
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Disneyland Resort

Hostess
08.2009 - 10.2010

Job overview

  • Created Magical Moments for our guests dining with us
  • Answered customer questions about hours, seating and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

California State University - Long Beach
Long Beach, CA

Bachelor of Science from Psychology
05.2016

Orange Coast College
Costa Mesa, CA

Associate of Science
05.2011

Skills

  • Team Building/ Developing
  • Communicating Effectively
  • Managing Complexity
  • Driving Visions
  • Driving Results
  • Strategic Mindset
  • Decision Quality
  • Customer Focus

Certification

2022 Q3 Valued Leader- For achieving excellence in the #1 Donation for our charitable campaign Shoes that Fit


2022 Q1 Value Leader- For highest percentage over plan in New Accounts Opened.


2021 Q1 + Q2 Value Leader- For Team Building


Languages

Spanish
Native or Bilingual

Timeline

Service Experience Manager

Nordstrom
08.2022 - Current

Service Experience Manager

Nordstrom Rack
04.2021 - 08.2022

Assistant Service Experience Manager

Nordstrom
02.2020 - 04.2021

Service Selling Manager

Nordstrom Rack
03.2018 - 02.2020

Sales Representative

Nordstrom
09.2015 - 04.2018

Restaurant Server

Mimi's Cafe
10.2010 - 09.2015

Hostess

Disneyland Resort
08.2009 - 10.2010

California State University - Long Beach

Bachelor of Science from Psychology

Orange Coast College

Associate of Science

Similar Profiles

CREATE PROFILE
Alinna Arestegui