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Summary
Quote
Overview
Work Availability
Work History
Education
Skills
Software
Timeline
ALINA MILLER

ALINA MILLER

Client Relations Advocate
Cedar Falls
Summary

Innovative Client Relations Advocate with 5 years of experience. Outgoing and supportive worker with talent for organization, training in Microsoft Office and adaptability to meet any challenge. Committed to proactive thinking and reliability.

Quote
I promise to keep on living as though I expected to live forever. Nobody grows old by merely living a number of years. People grow old by deserting their ideals. Years may wrinkle the skin, but to give up wrinkles the soul.
Douglas MacArthur
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Client Relations Specialist

CBE Companies Inc.
2016-01 - Current
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Contributed subject matter expertise to monthly team meetings, recommending process improvements for entire department.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Introduced clients to available online resources and services to increase convenience.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.

Sales Associate

Maurices
2013-10 - 2015-12
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education

High School Diploma

Cedar Falls High School
2009-08 - 2013-06

No Degree Associate Degree in Commercial Photography

Hawkeye Community College
2013-08 - 2015-01
Skills

Recordkeeping strengths

Account management

Creative problem solving

Service recommendations

Customer/Client relations

Correspondence

Organization skills

Spreadsheet management

Filing and data archiving

Office administration

Social media knowledge

Clerical Duties

Microsoft Word and Excel Proficiency

Payment Processing

Skip-Tracing

Credit card processing

Employee training and development

Software

Microsoft Office

RightFax

Lightroom

Timeline

Client Relations Specialist

CBE Companies Inc.
2016-01 - Current

Sales Associate

Maurices
2013-10 - 2015-12

No Degree Associate Degree in Commercial Photography

Hawkeye Community College
2013-08 - 2015-01

High School Diploma

Cedar Falls High School
2009-08 - 2013-06