Alicia Smith
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
TEMPORARY Contract Employee
Robert Half Staffing Agency
05.2022 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Owner
Nippy Hipperds
03.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Used business software packages to maintain files and administrative records.
- Maintained up-to-date administrative records to monitor operational conditions.
Survivor Support Specialist
Harrison National Employment
10.2022 - 01.2023
- Broke down and evaluated applicant problems, using test scripts, personal expertise and probing questions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to applicants, paying attention to special needs or wants.
- Provided information for best processing time of applications.
Medical Billing Specialist
Integrated Orthopedics
09.2012 - 05.2013
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 120 days.
- Managed monthly reconciliation schedules for assigned accounts.
Front Desk Agent
Wyndham Worldwide Corp
05.2007 - 03.2011
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted at front desk when and handled purchases at gift shop.
Education
Medical Office Specialist -
Kaplan College - Indianapolis
Indianapolis, IN08.2012
Skills
- Special Projects
- Customer Relations
- Microsoft Word
- Google Workspace
- Account Reconciliation
- Spreadsheets and Journal Entries
- Payments Posting
- Customer Satisfaction
- Good Listening Skills
- Written and Oral Communications
- Directing Calls
- Documenting Calls
Websites
Timeline
Survivor Support Specialist
Harrison National Employment
10.2022 - 01.2023
TEMPORARY Contract Employee
Robert Half Staffing Agency
05.2022 - Current
Owner
Nippy Hipperds
03.2017 - Current
Medical Billing Specialist
Integrated Orthopedics
09.2012 - 05.2013
Front Desk Agent
Wyndham Worldwide Corp
05.2007 - 03.2011
Medical Office Specialist -
Kaplan College - Indianapolis
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