Alicia Burnett
Executive Administrative Assistant
Mt. Juliet,TN
Summary
Seeking Executive Assistant or Management position to aide in providing exceptional leadership and planning abilities and to demonstrate expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in general office support with a variety of financial, accounting and administrative activities and related tasks. Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions and business operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
General Sessions Court, Div. VIII (8)
Nashville, TN
07.2021 - Current
- Performs most complex and varied professional level administrative work.
- Coordinates activities within department providing direct support for division manager or higher-level manager.
- Plans work assignments for administrative support and clerical personnel (Interns).
- Interprets policies, rules, and regulations as required.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Analyzes and recommends methods for improving workflow in areas such as record keeping systems, forms control, and general office operation.
- Conducts initial review of complaints and resolves those within delegated authority.
- Gathers relevant statistical, financial, and related data used in planning and decision making.
- Develops and recommends courses of action open to department and analyzes probable consequences.
- Prepares concise reports on programs or projects.
- Implements and/or oversees implementation of programs or projects.
- Acts as liaison for supervising manager as requested.
- Prepares directives and difficult correspondence.
- Follows up on implementation of directives.
- Participate in management staff meetings.
- Schedules appointments/meetings for Division Judge.
- Maintains crucial records and disseminates information as necessary.
- Oversee and participate in work of clerical staff.
- Handle confidential and sensitive information.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed on average twenty phone messages daily and relayed to appropriate personnel.
Legal Assistant
Clayton & Associates, P.C
Nashville, TN
03.2020 - 07.2021
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Managed over three hundred open accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Prepared for trials, conducting legal research and drafting pleadings
- Organized key evidence exhibits to prepare for trials
Business Owner/Operator
Herbal Healing Center Aka PlanTonicsTM
Nashville, TN
06.2015 - 03.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up to date on current trends and attended industry trade shows and markets to view and order inventory.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Input income and expense details into database to track business finances and address variances.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts which increased sales by a 20% margin overall.
Loans & Scholarships Account Coordinator
GBHEM – Office of Loans & Scholarships
Nashville, TN
01.2012 - 06.2015
- Reconcile and audit daily and month end financial reports i.e.
- Write-offs, loan disbursements, waive small balance reports, collections report, check extract reports etc.…
- Import Sun-Trust Lockbox payments and process in-house checks to student loan accounts
- Research and provide documentation for returned payments via lockbox, online electronic payments and checks
- Maintain accurate record of all transactions for accounting audits
- Communicate with borrowers/customers about returned transactions
- Process check payments; prepare bank deposits and batches
- Accurately update and maintain LAPro Accounting Systems with payment deferment on loan accounts
- Import and review/evaluate credit reports for loan applicants
- Import and Maintain application status update reports from ISTS for new loan applicants.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Accounts Specialists
Stony Brook University
Stony Brook, NY
02.2005 - 10.2011
- Review and Audit Stony Brook Foundation payments i.e.
- Cash payment vouchers, purchase orders for required information, funding and supporting documentation
- Determine appropriateness of expenditures as it relates to its respective purpose of drafting accounts and GL codes
- Input American Express transactions, Cash Payment Vouchers and Vendor Invoices using PeopleSoft Accounting Systems
- Obtain administrative authorization for payments from department bank/cash accounts
- Maintain spreadsheet for American Express cardholders account information
- Generate Purchase orders for Venders
- Resolve accounting and reporting discrepancies with invoices, purchase orders and financial statements
- Maintain financial reports and account balance for departments’ campus wide to ensure allocated budgets are kept
- Process journal entries/vouchers
- Maintain vender profiles
- Supervise, train and assign work to new hires, temporary employees and SBU Student employees
- Manage and complete projects within deadline in fast-paced environment
- Maintain Time and Attendance of employees
- Assist in yearly reviews and evaluation of staff under supervision.
- Patient Appointment Set-Ups
Compile and maintain patient’s charts
Ensure HIPAA Compliance: Regulations are kept
Trained Teacher
Ministry Of Education, St. Stephen’s Primary School
01.1998 - 01.2003
- Developed Curricula and Lesson Plans
- Instructed in all Primary Education Subjects e.g
- Reading, mathematics, science, social studies, language arts, history…
- Conducted parent-teacher conferences
- Plan and supervised all field trip for academic school year
- Assume full responsibility for class of thirty- eight pupils/students ages-6-9yrs
- Classroom teaching, testing measurement and evaluation
- Record keeping of pupils/students' attendance and test performance
- Record test grades in Report Cards.
- Developed and implemented lesson plans that addressed general students as well as those with individualized plans as part of integrated classroom
- Planned and implemented integrated lessons to meet national standards
Education
A.A.S - Business Administration
Suffolk Community College
2007
B.A/Education - General Science
University of Guyana, Cyril Potter College of Education
Guyana, South America2003
Skills
- COMPUTER SKILLS: Microsoft Office: Word, Excel, Power Point, Lotus Notes, People Soft/Oracle, LA Pro & Colleague
- Master calendar management
- Documentation and reporting
- Travel coordination & Accommodations
- QuickBooks expert
- Multi-line phone proficiency
- AR/AP
- Schedule Management
- Business administration
- Schedule & calendar planning
- Office management
Certification
- Dale Carnegie - Effective Communication and Human Relations/Skills for Success - 6 wks.
- State of Tennessee Notary License - 2020 - 2024
Timeline
Executive Administrative Assistant
General Sessions Court, Div. VIII (8)
07.2021 - Current
Legal Assistant
Clayton & Associates, P.C
03.2020 - 07.2021
Business Owner/Operator
Herbal Healing Center Aka PlanTonicsTM
06.2015 - 03.2020
Loans & Scholarships Account Coordinator
GBHEM – Office of Loans & Scholarships
01.2012 - 06.2015
Accounts Specialists
Stony Brook University
02.2005 - 10.2011
Trained Teacher
Ministry Of Education, St. Stephen’s Primary School
01.1998 - 01.2003
A.A.S - Business Administration
Suffolk Community College
B.A/Education - General Science
University of Guyana, Cyril Potter College of Education
- Dale Carnegie - Effective Communication and Human Relations/Skills for Success - 6 wks.
- State of Tennessee Notary License - 2020 - 2024
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