Experienced IT technician with over 5+ years of experience in the communication industry. Excellent reputation for resolving problems and improving customer satisfaction.
The ability to learn fast the information require and go the extra mile and get the job done.
Technical support agent with experience working with technicians in the field or remotely.
Bilingual with the ability to configure computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
3
3
Languages
9
9
years of post-secondary education
6
6
years of professional experience
Claims Manager
CSIPros
Remote based , FL
2019.03 - Current
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Examined claims forms and other records to determine insurance coverage.
Investigated and assessed damage to property and reviewed property damage estimates.
Conducted thorough property investigations to identify and classify damages for customer claims.
Technical Support Representative
AT&T AWS
San Salvador, SS
2017.03 - 2018.11
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Assisted customers with product selection based on stated needs, proposed use and budget.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Devised solutions to operations issues related to CMS, working closely via phone, email, live chat and web teleconference.
SME Team Leader
AT&T BGI
San Salvador, SS
2015.03 - 2017.02
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Helped training and develop new waves for the company.
Technical Support Representative
Telus International
San Salvador, SS
2015.06 - 2016.07
Identified and solved technical issues using variety of diagnostic tools and tactics.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Trained and supported end-users with software, hardware and network standards and use processes.
Work History
High School Diploma -
La Asunción, San Salvador, El Salvador
2011.01 - 2012.12
Bachelor of Science - Medical Laboratory Technology
Universidad El El Salvador, San Salvador, El Salvador
2013.01 - 2016.12
Associate of Engineering Science - Computer Science And Programming
Universidad Francisco Gavididia, San Salvador, El Salvador
2018.01 - Current
Education
Skills
MS Office
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Software
HTML 5
Javascript (Beginner)
CRM(Customer relationship management software)
Zendesk
Google Suite
MS Office.
Slack
Languages
English Advanced
Spanish Native
French (Beginner)
Claims Manager - CSIPros
2019.03 - Current
Universidad Francisco Gavididia - Associate of Engineering Science, Computer Science And Programming
NaN
Technical Support Representative - AT&T AWS
2017.03 - 2018.11
Technical Support Representative - Telus International
2015.06 - 2016.07
SME Team Leader - AT&T BGI
2015.03 - 2017.02
Universidad El El Salvador - Bachelor of Science, Medical Laboratory Technology