Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Alexis Powers

South Rockwood,Michigan

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple task simultaneously with a high degree of accuracy. vary motivation and hard working. ability to learn quickly, be open minded.

Overview

1
1
year of professional experience

Work History

Operator

Wyandotte Alarm Company
07.2022 - Current
  • Provided on-the-job training to newly hired workers and team members.
  • Received emergency and non-emergency calls and dispatched calls to appropriate agencies.
  • Monitored employee activities, confirming compliance with security regulations.
  • Troubleshot systems remotely to assist clients with resetting and bypassing many types of alarm systems.
  • Used Micro Key Solutions to document information and maintain forms, logs and records for emergency calls.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
  • Programming in compass 2.0
  • Ability to work in a fast pace and stressful environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Experience with alarm net and telguard

Cashier

Ruhlig Farms & Gardens
04.2022 - 07.2022
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Helped customers complete purchases, locate items.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Insight School of Michigan Online
526 S Creyts Rd Suite A, Lansing, MI 48911
06.2022

Skills

  • Customer Service
  • DOD experience
  • Multiple-Screen Monitoring
  • Equipment Troubleshooting
  • Alarm System Monitoring
  • Proficiency in compass 20 and micro key

Timeline

Operator

Wyandotte Alarm Company
07.2022 - Current

Cashier

Ruhlig Farms & Gardens
04.2022 - 07.2022

High School Diploma -

Insight School of Michigan Online

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Alexis Powers