Summary

Overview

Work History

Education

Skills

Timeline

Alexis Frazier

Flight Attendant

Pittsburgh,PA

Summary

Results-focused Flight Attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail.

Overview

13

13

years of professional experience

3

3

years of post-secondary education

Work History

Flight Attendant

Southwest Airlines

Baltimore, MD

06.2016 - Current

Answered passengers' questions and provided solutions to issues arising during flights.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Attended annual trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Senior Customer Relations Representative

Southwest Airlines

Dallas, TX

04.2014 - 05.2016

Provided responses and corresponded with internal and external Customers with a heavy emphasis on complaint resolution.
Answered Customer inquiries across all communication channels including e-mail, written correspondences, and telephone.
Used good judgment on a daily basis to provide Customers with win-win results.
Supported all Company personnel in clarifying Company practices, policies, and procedures.

Corporate Communications Intern

Southwest Airlines

Dallas, TX

01.2014 - 04.2014

Provided administrative support to senior team members
Supported the Corporate Communication Team by managing incoming speech requests for the Speaker's Bureau.
Developed media pitches for the Medical Transportation Grant Program.
Created content and drafted the Green Tuesday blog posts weekly with focus on environmental efforts.
Compiled text-in questions for follow-up from the Messages to the Field, researched awards, and updated CEO Gary Kelly’s quote for the Digital Signs weekly.

Open Market Intern

Barclaycard US

Wilmington, DE

06.2013 - 07.2013

Assisted the Social Media Manager of the Barclaycard Ring Community (attached online community for the first crowd sourced credit card) and Barclaycard Travel Community.
Maintained a Barclaycard Ring Blog Traffic Analysis excel document to keep track of weekly blog views and engagement.
Conducted research for social media and credit card trends.
Created and presented an email marketing project including potential designs for Barclaycard Ring’s weekly emails, created Fun Financial Polls and Facts for Barclaycard Ring social media platforms.
Participated in a group project that created emBARC, an app feature that was presented to the Barclaycard US Executive Board.
Published Blogs on Barclaycard Ring Public Website.
Giving Kudos Makes Us Stronger
How College Students Build and Maintain Credit
Nominated for Barclaycard’s Champion Program for participating in a hiring experience video presentation.

Front Desk Clerk

Clarion University

Clarion, PA

11.2011 - 05.2013

Overlooked the Givan Residence Hall front desk.
Assisted the residents in a respectful and helpful manor.
Monitored the use of various office supplies and equipment.
Provided hall and campus information.
Scheduled appointments for the Assistant Director.
Regulated mail delivery to the residence halls.

Sales Associate

Macy's

Wilmington, DE

11.2011 - 08.2012

Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Processed product returns and assisted customers with other selections.

Management Assistant

SOAR Inc

Wilmington, DE

06.2009 - 08.2011

Assisted the manager in daily office tasks.
Filed confidential documents, and kept the office organized.
Completed spreadsheets and certificates with Microsoft Excel.
Completed daily logs for management review.

Education

Bachelor of Science - Digital Communications And Media

Clarion University of Pennsylvania, Clarion, PA

08.2010 - 12.2013

Skills

Interpersonal communications

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Timeline

Flight Attendant - Southwest Airlines

06.2016 - Current

Senior Customer Relations Representative - Southwest Airlines

04.2014 - 05.2016

Corporate Communications Intern - Southwest Airlines

01.2014 - 04.2014

Open Market Intern - Barclaycard US

06.2013 - 07.2013

Front Desk Clerk - Clarion University

11.2011 - 05.2013

Sales Associate - Macy's

11.2011 - 08.2012

Clarion University of Pennsylvania - Bachelor of Science, Digital Communications And Media

08.2010 - 12.2013

Management Assistant - SOAR Inc

06.2009 - 08.2011