Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Bettis

Jacksonville,FL

Summary

Eager and motivated young mother who is hungry for a job opportunity not just for the financial benefits but actually becoming apart of a team and going above and beyond to be the best asset possible to the team. Quick learner and very adaptable.

Overview

3
3
years of professional experience

Work History

Inbound Call Center Representative

Smart Contact
Daytona Beach, FL
01.2022 - 06.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effective liaison between customers and internal departments.

Home Health Aide

Jasmine Carter
Daytona Beach, FL
03.2021 - 06.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Administered prescribed medications under direction of physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Constructed cognitively stimulating activities.

Delivery Driver

G3 Enterprises
Daytona Beach, FL
09.2020 - 01.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed rush deliveries on tight timetables to satisfy customer needs

Tier 1 Customer Service Representative

Medicareinsurance.com
Daytona Beach, FL
01.2020 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.

Chat Specialist

Gubagoo
Daytona Beach, FL
09.2019 - 11.2019
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

TTEC
Daytona Beach, FL
05.2018 - 03.2019
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Addressed customer service inquiries quickly and accurately

Shift Manager/Delivery Driver

Jimmy John's
South Daytona, FL
10.2017 - 05.2018
  • Ran daily reports to assess performance and make proactive adjustments
  • Increased overall team efficiency and productivity
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Cross-trained in every store role to maximize operational knowledge
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Managed and mentored 4 staff members
  • Trained and supervised staff members
  • Documented receipts, employee hours and inventory movements
  • Mentored and supported new employees to maximize team performance
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct
  • Notified branch management of any vehicle safety concerns and issues
  • Verified sales orders before loading and unloading merchandise
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills

Cafeteria Assistant

Hilton
Daytona Beach, FL
07.2016 - 09.2016
  • Upheld correct procedures for preparing foods and storing leftovers
  • Utilized safe and efficient methods for operating equipment
  • Maintained tools, equipment, and surfaces in clean, neat and working order
  • Prepared food according to recipe instructions to manage regular school meals
  • Organized and prepared ingredients for batch cooking
  • Monitored use of condiments, utensils, and beverages and restocked as needed
  • Offered product samples, answered questions and suggested products
  • Verified adequate levels of supplies such as linens and trays and restocked low items
  • Proactively assessed customer needs and provided beverage refills, condiments and other services
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Removed trash, spills and trays to keep areas clean and professionally organized
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Greeted guests with friendliness and professionalism
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
  • Restocked condiments and drink station supplies to maintain customer satisfaction

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05.2015

Some College (No Degree) - Hospitality Management

Bethune - Cookman University
Daytona Beach, FL

Some College (No Degree) - Hospitality Management

Daytona State College
Daytona Beach, FL

Skills

  • Attention to detail
  • Compliance
  • High-energy attitude
  • Courteous with Strong Service Mindset
  • Technologically savvy
  • Call center experience
  • Team development
  • Issue and conflict resolution
  • Time management
  • Dependable and reliable
  • Cheerful and energetic
  • Effective team player
  • Strong communication skills

Timeline

Inbound Call Center Representative

Smart Contact
01.2022 - 06.2022

Home Health Aide

Jasmine Carter
03.2021 - 06.2021

Delivery Driver

G3 Enterprises
09.2020 - 01.2021

Tier 1 Customer Service Representative

Medicareinsurance.com
01.2020 - 08.2020

Chat Specialist

Gubagoo
09.2019 - 11.2019

Customer Service Representative

TTEC
05.2018 - 03.2019

Shift Manager/Delivery Driver

Jimmy John's
10.2017 - 05.2018

Cafeteria Assistant

Hilton
07.2016 - 09.2016

High School Diploma -

Mainland High School

Some College (No Degree) - Hospitality Management

Bethune - Cookman University

Some College (No Degree) - Hospitality Management

Daytona State College

Similar Profiles

CREATE PROFILE
Alexandria Bettis