Microsoft Office
Alejandra Vazquez
Kingwood,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in airport industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Competent Costumer Service driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Friendly Consultant with 15 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Multiple Computer Software with training in customer services. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Kitchen Prep Cook / Line Cook
Olive Garden Restaurant
Porter/New Caney, TX
04.2022 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Tanning Consultant
Palm Beach Tan
Kingwood, TX
02.2021 - 03.2022
- Educated clients on health and safety of tanning facilities and procedures.
- Informed and demonstrated how to use tanning equipment to new clients.
- Maintained clean and stocked front counter area.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Exceeded monthly tanning product and membership sale quotas.
- Sold [Product] to clients to increase salon profits by [Number]%.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Adhered to social distancing protocols and wore mask or face shield.
Dispatcher Coordinator /Wheelchair Agent
ABM
Houston, TX
08.2018 - 12.2020
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Directed investigations to verify and resolve customer or shipper complaints.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Located and read airport monitors to determine arrival and departure information.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Provided boarding assistance to elderly, sick or injured people.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Offered timely and skilled emergency response and performed CPR or first aid.
Crew Member
Whatabuger
Kingwood, TX
08.2017 - 08.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
High School Diploma -
Educative Center El Redentor
Orlando, FL 02.2012 - 08.2012
No Degree - Basic
Valencia College
Orlando, FL 05.2001 -
Certificate - Surgical Technology
Concord Career College
Orlando, FL 05.2001 -
Skills
Costumer service
Software
PowerPoint
Excel
Certification
BLS Provider
Timeline
Kitchen Prep Cook / Line Cook
Olive Garden Restaurant
04.2022 - Current
BLS Provider
12-2021
Tanning Consultant
Palm Beach Tan
02.2021 - 03.2022
Dispatcher Coordinator /Wheelchair Agent
ABM
08.2018 - 12.2020
Crew Member
Whatabuger
08.2017 - 08.2018
High School Diploma -
Educative Center El Redentor
02.2012 - 08.2012
No Degree - Basic
Valencia College
05.2001 -
Certificate - Surgical Technology
Concord Career College
05.2001 -
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