Business Support Representative
- Collected merchant feedback and insights to provide American Express understanding of how best to support needs and requirements of small merchants within Australia.
- Delivered exceptional customer service to every merchant by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.