AKANKSHA VERMA

• Trained about all products and schemes to sales team
• Scheduled and trained in class and online courses to increase learning opportunities.
• Monitored participant workflow and behaviors throughout training process.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Tracked attendance and progress against goals for each participant.
• Rotated merchandise and displays to feature new products and promotions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Recruitment of Partners for APC Channel
• Leading sales team of Agency Leaders and Agent Advisors
• Learning and Development of Team Members
• Retaining leaders and advisors of team.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Maintained high standards of customer service by building relationships with clients.
• Promoted products and services using upselling and other sales strategies.
• Utilized targeted email campaigns and cold calling to increase revenue.

• Provide training for Customer Service, Selling Skills, Soft Skills and Personality Development also looked after center coordination with Center Head.
• Meet team performance targets (KPI's-Key Performance Indicators) for assigned work
• Support other members of department and receive support and assistance from others
• Training candidates for customer service and selling skills oriented profiles
• Giving in depth product knowledge
• Making training schedule and content related to training
• Coordinating with various departments to ensure smooth trainings
• Preparing relevant reports
• Soft Skills, grooming and communication skills training
• Work with leadership to identify and develop new training, policies, and procedures.

• Giving TOT programs for newly joined trainer
• Maintained regional training database
• Assisted in recruitment and training of branch level trainers
• Content Development for approved courses
• Develop and lead others in developing, training materials including presentations, video tutorials, guides and other print and digital resources to support implementation of product offerings
• Schedule training programs
• Ensure timely completion and effectiveness of training sessions
• Prepared reports for all training sessions
• Training candidates for customer service and selling skills oriented profiles
• Coordinating placement activities to ensure successful and relevant placement of candidates thus making them employable
• Preparing MIS and reports of all activities and preparing data to report to head office
• Regularly monitoring previous candidates by following up with either employers or candidates themselves.

Job Responsibility:

• Coordinate with faculties and center manager for daily center operations
• Trained, coordinated and managed trainees as assigned
• Reviewed and developed action plans for soft skills training.
• Participated in team-building activities to enhance working relationships.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.