Agnes Jarrett
Pompano Beach,Florida
Summary
Dedicated Customer Service Representative & Verification Specialist with 30 years of expertise and skills in listening to customers, exceeding productivity targets, and maintaining current knowledge of company rules and guidelines. Solves problems quickly to retain customers and delivers a high level of service in every interaction. Ready to help the team achieve company goals.
Overview
24
24
years of professional experience
Work History
Customer Experience Specialist
Teleperformance USA
North Lauderdale, FL
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Verification Specialist/ UWS/ Submissions/ Customer Service
BFS Capital
Coral Springs, FL
10.2016 - 04.2020
- Performed Verification of deposits for merchant bank accounts
- Secured Landlord & Bank Verifications
- Extracted information from bank statements/mortgage statements and UCC accounts
- Researched property records
- Worked closely with ISOM/Processing Coordinators/Underwriters
- Data Entry and Analysis
- Answered phones when needed and directed calls to the proper departments
- Obtained updated contact information from all subjects and verified data for accuracy.
Member Services Representative II
MDVIP
Boca Raton, FL
03.2014 - 04.2015
- Processed invoices, receipts, cancellations, and reinstatements
- Managed over 50 customer calls/emails per day
- Serviced MDVIP members/doctors by responding to inquiries.
- Achieved “meeting expectation” or above in Member Services, quality monitoring, and productivity measures as determined by call center management
- Used coordination and planning skills to achieve results according to schedule
Customer Service Representative
Global Response, Metropolitan Museum of
Margate, FL
10.2013 - 01.2014
- Managed over 60 customer calls per day
- Assisted customers with purchasing and returning items
- Provided information about the museum and their products
- Collected and analyzed customer information to prepare product or service reports
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
Customer Service Representative
T-Mobile USA
Fort Lauderdale, FL
11.1999 - 06.2011
- Demonstrated excellent customer service and interpersonal skills
- Processed electronic payments
- Retained customers using tools provided
- Managed over 60 customer calls per day
- Collected and analyzed customer information to prepare product or service reports
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Processed customer adjustments to maintain financial accounts
- Facilitated inter-departmental communication to effectively provide customer support
- Cross-trained and provided backup support for organizational leadership
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Miramar, FLHigh School Diploma -
Sardis Girard Alexander High School
Sardis, GA06.1984
Skills
- Certified Notary Public
- Type 35 wpm
- Windows
- Data Security, Analysis, Review, and Confidentiality
- Customer Service and Communication Skills
Timeline
Customer Experience Specialist
Teleperformance USA
08.2022 - Current
Verification Specialist/ UWS/ Submissions/ Customer Service
BFS Capital
10.2016 - 04.2020
Member Services Representative II
MDVIP
03.2014 - 04.2015
Customer Service Representative
Global Response, Metropolitan Museum of
10.2013 - 01.2014
Customer Service Representative
T-Mobile USA
11.1999 - 06.2011
Some College (No Degree) - Business Administration And Management
DeVry University
High School Diploma -
Sardis Girard Alexander High School
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