MS OFFICE
ADITI AWASTHI
BANKER
BENGALURU
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Team Leader
M/S SWAPNIL- RISK MANAGEMENT AND CREDIT EVALUATORS
Kanpur
04.2018 - 04.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Set up and calibrated machinery to meet specific production requirements.
- Worked with colleagues to create prototypes for designs and training materials.
- Confirmed confidential budget reports remained up-to-date for manager.
- Implemented new working processes to deliver multiple improvements.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Initiated timely response to emails, voicemails and written correspondence.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided backup support for organizational leadership.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 20 members while providing exceptional customer service.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Office Administration Manager
M/S SWAPNIL- RISK MANAGEMENT AND CREDIT EVALUATORS
KANPUR
07.2016 - 04.2021
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Produced high-quality communications for internal and external use.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Edited documents to improve accuracy of language, flow and readability.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Technical Trainer
CGTECH IT SERVICES PVT LTD.
KANPUR
02.2014 - 01.2015
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Updated training coursework and requirements according to group and technology changes.
Front End Manager
CGTECH IT SERVICES PVT LTD.
KANPUR
07.2013 - 01.2015
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained strong customer relations and effective customer service standards.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Submitted reports to senior management to aid in business decision-making and planning.
- Designed employee work schedules to address complete operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
B.TECH - Electronics And Communications Engineering
RAMA INSTITUTE OF TECHNOLOGY
MANDHANA, KANPUR NAGAR 07.2009 - 06.2013
B.ED - EDUCATION
ROOPRANI SUKHANANDAN SINGH DEGREE COLLEGE
NAUBASTA, KANPUR 08.2015 - 06.2017
Skills
Daily workflow improvement
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Software
Certification
TEST AND INTERVIEW READING PROGRAM
Interests
LEARNING ABOUT NEW THINGS
Timeline
TCS iON CAREER EDGE- YOUNG PROFESSIONAL
09-2022
DOMESTIC DATA ENTRY OPERATOR-ENGLISH
07-2021
COURSE ON COMPUTER CONCEPT
09-2020
Team Leader
M/S SWAPNIL- RISK MANAGEMENT AND CREDIT EVALUATORS
04.2018 - 04.2021
Office Administration Manager
M/S SWAPNIL- RISK MANAGEMENT AND CREDIT EVALUATORS
07.2016 - 04.2021
B.ED - EDUCATION
ROOPRANI SUKHANANDAN SINGH DEGREE COLLEGE
08.2015 - 06.2017
Technical Trainer
CGTECH IT SERVICES PVT LTD.
02.2014 - 01.2015
Front End Manager
CGTECH IT SERVICES PVT LTD.
07.2013 - 01.2015
TEST AND INTERVIEW READING PROGRAM
08-2012
B.TECH - Electronics And Communications Engineering
RAMA INSTITUTE OF TECHNOLOGY
07.2009 - 06.2013
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