Adam Polanco
Buda,TX
Summary
Detail-oriented Night Auditor trained in hospitality management and accounting. Hard worker with strong people skills. 5-year background conducting financial reporting for ravaasa properties. Deadline-driven Night Auditor offering 5year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Welcoming Night Auditor with 12 years of experience in customer service and financial reconciliation. Skilled at completing auditing and bookkeeping tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
27 years with the University of Texas at Austin gave me different administrative and customer skills.
Overview
31
31
years of professional experience
Work History
Night Auditor Supervisor
Doubletree By Hilton
Austin, TX
Sr. Administrative Assistant
University Of Texas At Austin-PRC
Austin, TX
09.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Coordinated bookkeeping activities in Define.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Process wire transfer documents for foreign vendors and contractors.
- Procurement duties - PIF's, PO vs. Contracts, service agreements and extensive knowledge of the Procard process.
Night Supervisor
Doubletree By Hilton
Austin, TX
06.2015 - 09.2017
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of [Number] person team with specific daily tasks and responsibilities.
- Trained staff members to perform inventory management, customer service and maintenance.
- Upheld federal safety standards and environmental disposal protocols in the hospitality industry.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Maintained stock of products and ordered new products when stock was running low.
- Organized evening meetings to set operations for following day and next shift crew.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Night Supervisor
Travaasa
Austin, TX
09.2010 - 05.2015
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of 2 person team with specific nightly tasks and responsibilities.
- Trained staff members to perform inventory management, customer service and maintenance.
- Upheld federal safety standards and environmental disposal protocols for the hospitality industry.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Maintained stock of products and ordered new products when stock was running low.
- Organized evening meetings to set operations for following day and next shift crew.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted hotel brand's loyalty program through Good Life Health.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Administrative Assistant
University Of Texas At Austin-PRC
Austin, TX
08.2004 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Coordinated bookkeeping activities in Define.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Financial Analyst
University Of Texas At Austin-Theater & Dance
Austin, TX
10.1999 - 08.2004
- Used [Software] to create reports and recommended courses of action to upper management.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Led meetings with directors to analyze spending and provide financial recommendations.
- Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
- Educated faculty and students on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Developed spreadsheet models for diverse projects and analysis.
- Monitored and analyzed financial, statistical and operational data trends.
- Provide support to our administrative office with payments, travel and procurement procedures.
Procurement Officer
University Of Texas At Austin - MCDB
Austin , TX
08.1996 - 08.1999
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Developed and strengthened supplier relationships.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Procured materials for squadron maintenance and repair services.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Input all data into system using Point Plus and recorded order updates with 100% accuracy.
- Input all data into system using Point Plus and recorded order updates with 100% accuracy.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $[Amount] in one year.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Voucher and maintain the accounts payable desk.
Accounting Clerk II
University Of Texas At Austin -Accounts Receivable
Austin, TX
05.1994 - 08.1996
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Process and send collection letters for returned checks.
- Deposit and update UT accounts with debit information.
- Greet and answer general questions concerning return checks.
Accounting Clerk I
University Of Texas At Austin-Office Of Accounting
Austin, Texas
06.1991 - 05.1994
- Investigated and resolved internal accounting variances to keep records current.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Evaluated employee expense reports and verified accuracy.
- Tracked expenses and inventory purchases against budget guidelines.
Education
No Degree - Computer And Information Sciences
American Commercial College of Texas
Odessa, TXNo Degree - Music Education
West Texas State University
Canyon TXHigh School Diploma -
Crane Hight Schol
Crane Texas 05.1983
Skills
- Guest Message Transmission
- Resource Allocation
- Information Confidentiality
- Teamwork and Collaboration
- Define/Point Plus/HR (Workday) well trained
- Public speaking- Presentation
- Travel coordinator and reservation specialist
Timeline
Sr. Administrative Assistant
University Of Texas At Austin-PRC
09.2017 - Current
Night Supervisor
Doubletree By Hilton
06.2015 - 09.2017
Night Supervisor
Travaasa
09.2010 - 05.2015
Administrative Assistant
University Of Texas At Austin-PRC
08.2004 - 09.2010
Financial Analyst
University Of Texas At Austin-Theater & Dance
10.1999 - 08.2004
Procurement Officer
University Of Texas At Austin - MCDB
08.1996 - 08.1999
Accounting Clerk II
University Of Texas At Austin -Accounts Receivable
05.1994 - 08.1996
Accounting Clerk I
University Of Texas At Austin-Office Of Accounting
06.1991 - 05.1994
Night Auditor Supervisor
Doubletree By Hilton
No Degree - Computer And Information Sciences
American Commercial College of Texas
No Degree - Music Education
West Texas State University
High School Diploma -
Crane Hight Schol
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