Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Big Deal Supermarket
The Bronx, NY
02.2016 - 05.2022
Performed statistical analyses to gather data for operational and forecast team needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed inventory control, cash control and store opening and closing procedures.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Rotated merchandise and displays to feature new products and promotions.
Introduced new methods, practices and systems to reduce turnaround time.
Supervised guests at front counter, answering questions regarding products.
Supervisor of Operations
Enviro Gold Las Lagunas Limited
Cotui, Dominican Republic
01.2011 - 10.2015
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Introduced new methods, practices and systems to reduce turnaround time.
Increased profit by streamlining operations.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Advanced productivity KPIs to achieve key business goals and objectives.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Identified procedure or process changes required to improve performance and productivity.
Education
No Degree - Design & Construction
University O&M
Dominican Republic
Computer Tech - Tecnology
Crossover Institu
Dominican Republic
11.2011
High School Diploma -
Santa Lucia School
Santo Domingo
06.2001
Skills
Multitasking and Organization
Administrative Management
Policies and Procedures
Mathematical Calculation and Reasoning
Time Management
Supply Ordering
Originality and Creativity
Focus and Follow-Through
Inventory Management
Customer Service
Problem Anticipation and Resolution
Staff Supervision
Positive and Friendly
Certification
EMR - Emergency First Responder
Additional Information
I will be very glad to be part of this project
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Big Deal Supermarket
02.2016 - 05.2022
Supervisor of Operations
Enviro Gold Las Lagunas Limited
01.2011 - 10.2015
No Degree - Design & Construction
University O&M
Computer Tech - Tecnology
Crossover Institu
High School Diploma -
Santa Lucia School
EMR - Emergency First Responder
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