Websites
Summary
Overview
Work History
Education
Certification
Skills
Languages
Work Availability
Work Preference
Volunteer
Timeline
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Hinata W.

Hinata W.

Remote Professional
Remote work only,MS

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

10
10
years of professional experience
15
15
Certificate
2
2
Languages
11
11
years of post-secondary education

Work History

Program Analyst

UMG UK
Remote
11.2023 - Current
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
  • Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
  • Managed cross-functional teams, resulting in the successful completion of program objectives
  • Skilled at working independently and collaboratively in a team environment.

Data Analyst

Dynata Virtual Call Center
Remotely , Ms
10.2023 - 02.2024
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets to translate findings into actionable outcomes.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Personal Stylist

Stitch Fix
, Ms
02.2022 - 01.2023
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations through custom letters.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Customer Service Representative/Professional Fundraiser

Infocision Managment
Remote
02.2020 - 09.2022
  • Maintained up-to-date knowledge of product and service changes. Collaborated with dozens of staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. While answering multi phone lines in high speed environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Created and implemented fundraising plans to increase donations by15% and distribute funding.
  • Collaborated with over six different departments to achieve integration of fundraising efforts.

Background Actress

Calbero Casting
New Orleans, LA
10.2018 - 06.2020
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Maintained professional attitude and demeanor at all times.
  • Sought out auditions for different roles, arriving on time and well-prepared. While marketing and maintaining own professional profile.
  • Worked with acting coaches to improve skills for auditions. Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.

Head Secretary

Tractors Plus Picayune
Picayune, MS
2013.11 - 2020.03
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained daily report documents, memos and invoices.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Event Planner and Ballroom Instructor

Picayune Memorial High School
10.2015 - 05.2019
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballroom etiquette.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Managed event logistics and operations.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Brainstormed and implemented creative event concepts and themes. Hired, trained and supervised volunteers and support staff required for events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events. Coordinated florists, photographers, and musicians for events.

Marketing and Advertising Manager

Invictus Daly Consulting
01.2017 - 01.2019
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.

Waitress

Mi Sol Azteca, Applebee's, And Don's Seafood
10.2015 - 12.2018
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Janitor

Jani King Commercial Cleaning
09.2017 - 12.2018
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Reported vandalism or other damage to property to supervisor.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Education

Independent - Digital Design And Animation

Digital Arts, Animation, And Technology
Remotely
01.2020 - Current

Licensing - Japanese Translating

JLP Translation Licensing
Online Education
12.2022 - Current

Cosmetology Liscense - Beauty Maintenance

Vanguard College of Cosmetology A Paul Mitchell Partner School
Slidell, LA
09.2017 - 12.2018

High School Diploma -

Picayune Memorial High School
Picayune, MS
2013.08 - 2017.05

Certification

  • Licensed Real Estate Agent - March 2017
  • Licensed Cosmetologist - May 2018
  • Windows Office Certification - March 2020
  • Adobe Acrobat Certification - June 2020
  • Google Platforms Licensing - September 2020
  • Marketing License - February 2021
  • Digital Character Design - June of 2021
  • Advertising License - September 2021
  • Digital Landscaping- January 2022
  • Yoga Instructor -May 2022
  • HR & HRM Certification - September 2022
  • Fundamentals of Business Money Management Certification - January 2023
  • Administrative Assistant Training Certificate- March 2023
  • Designing with Canva - June 2023
  • Executive Assistant Certificate - May 2023
  • Diploma in Administrative Procedures and Support in the Office - July 2023
  • Adobe After Effects- Current
  • Adobe Photoshop - Current

Skills

  • Customer Relations
  • Account Management
  • Report Transcription
  • Order Fulfillment
  • Staff Training
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Cloud Applications
  • Security Administration
  • Detailed Evaluations
  • High-Volume Environments
  • Written and Oral Communications
  • Call Center Operations
  • Brand Promotion
  • Database Maintenance
  • Product and Service Knowledge
  • Corporate Standards
  • Providing Feedback
  • Customer Needs Assessment
  • Documenting Calls
  • Data Research and Analysis
  • Calculating Deductions
  • Financial Statements Expertise
  • Effective Project Completion
  • Budget Planning
  • Proficient in Adobe, Windows, and Google software
  • Risk Assessments
  • Client Relationship Management
  • Interpersonal Communication
  • Continuous Improvement
  • Adaptability
  • Account Management
  • Responsive design
  • Prototyping
  • Video Editing
  • Storyboarding

Languages

Japanese
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Healthcare benefitsWork from home option

Volunteer

Search and Rescue Training 2014-2016

X.O. and C.O of the NJROTC 2014-2017

Tutoring 2013-2019

Community Event Organizer 2016-02020

Delivery Driver 2016-2019

Nanny 2017-2019

Pet sitting 2013-2016

Personal Trainer 2016-2020

S.T.E.M. substituting - 2018-2020

Graphic Design 2015-2020

Pastry Chef 2018-2019

Part time Seamstress 2016- 2023

Timeline

Program Analyst

UMG UK
11.2023 - Current

Data Analyst

Dynata Virtual Call Center
10.2023 - 02.2024

Licensing - Japanese Translating

JLP Translation Licensing
12.2022 - Current

Personal Stylist

Stitch Fix
02.2022 - 01.2023

Customer Service Representative/Professional Fundraiser

Infocision Managment
02.2020 - 09.2022

Independent - Digital Design And Animation

Digital Arts, Animation, And Technology
01.2020 - Current

Background Actress

Calbero Casting
10.2018 - 06.2020

Cosmetology Liscense - Beauty Maintenance

Vanguard College of Cosmetology A Paul Mitchell Partner School
09.2017 - 12.2018

Janitor

Jani King Commercial Cleaning
09.2017 - 12.2018

Marketing and Advertising Manager

Invictus Daly Consulting
01.2017 - 01.2019

Waitress

Mi Sol Azteca, Applebee's, And Don's Seafood
10.2015 - 12.2018

Event Planner and Ballroom Instructor

Picayune Memorial High School
10.2015 - 05.2019

Head Secretary

Tractors Plus Picayune
2013.11 - 2020.03

High School Diploma -

Picayune Memorial High School
2013.08 - 2017.05

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Hinata W.Remote Professional