Abigail Robinson
Fort Worth,TX
Summary
Warm and caring Newborn Care Specialist offering more than 25 years of experience specializing in women's and infant's health. Medical office administrator, Certified Clinical Thermographer. Adept at performing wide array of tasks. Committed to maintaining highest safety and quality standards.
Overview
23
23
years of professional experience
10
10
Years providing overnight infant care
5
5
Years as a certified clinical thermographer
Work History
Owner
Newborn Dream Team/Fort Worth Doulas LLC
Fort Worth, TX
09.2001 - Current
- Provided patient education, service and support
- Specialized in creating positive experiences and excellent customer satisfaction during difficult, stressful and transitional times
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Taught childbirth preparation classes to expectant parents.
- Monitored the health of mothers and babies post-delivery, providing guidance and support.
- Educated and supported families in setting up safe sleep environments
- Educated parents on newborn care, feeding, bathing, diapering, normal newborn behavior
- Maintained a calm and soothing environment for newborns by utilizing gentle sounds, soft lighting, and comforting touch techniques during care activities.
- Supported breastfeeding mothers by providing guidance on proper latching techniques, positioning, and milk supply management.
- Assisted parents in managing sleep routines for infants to support healthy sleep habits and minimize nighttime disruptions.
- Enhanced infant care quality by implementing evidence-based newborn care practices and protocols.
- Reduced parental anxiety by providing comprehensive education on newborn care techniques and milestones.
- Handled all incoming business and client requests for information
- Created and finalized contracts for newborn care service with customers
- Recorded accurate and efficient records in customer database
Certified Clinical Themographer
DFW Thermography
Irving, TX
11.2018 - Current
- Works independently with no supervision
- Welcomes patients and tried to make procedures as pleasant as possible through discretion and personal support
- Collects and documents patient medical information and health history in to electronic medical imaging program
- Prepared patients for medical imaging
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each set of images
- Checked all imaging equipment after every use to verify proper functioning
- Upholds high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns
- Interacts with diverse backgrounds of clientele
- Receives, records and files payments by check, cash and credit card
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Training and Development Team Member
Prodoula -A Doula Certification Agency For The Modern Woman
Peekskill, NY
01.2016 - 09.2017
- Arranged domestic travel plans and itineraries, including flight, transportation, and lodging in accordance with assigned training locations and dates
- Entrusted to handle confidential and sensitive situations in professional matter
- Planned and coordinated logistics and materials for training
- Gathered and organized supplementary material to support structured lessons
- Trained new students in specific certification requirements.
- Addressed all questions from training program participants
- Maintained communication with program participants to increase company certification and membership rates
- Maintained records on attendance and participation.
- Processed travel expenses and reimbursements
Education
Advanced Newborn Care Specialist
Newborn Care Solutions
Dallas 09.2023 - 09.2023
Newborn Care Specialist
Newborn Care Solutions
Dallas, TX 09.2023 - 09.2023
Certified Clinical Thermographer
American College of Clinical Thermology
Irving, Tx 11.2018 - 12.2018
Medical Assisting
Remington College
Fort Worth, TX 01.2003 - 07.2003
High School Diploma -
Paul H. Pewitt High School
Omaha, TXSkills
- Adaptable
- Energetic and driven
- Dependable
- Compassionate
- Customer focused-service
- Strong communication and interpersonal skills
- Accounts payable and receivable
- Travel coordination
- Quickbooks
- MS office/Google drive
- EMR/EHR
- Quick learner
- Creative problem solving
- Excellent listening skills
- Direct Patient Care
- Administrative Duties
- Medical History Intake
- Medical Terminology
- Examination Preparation
- Medical Records Management
- Answering Questions
Certification
HIPAA, OSHA, Adult and Pediatric CPR, First Aid, Certified Clinical Thermographer, ProDoula Certified Labor Doula Trainer, ProDoula Certified Postpartum and Infant Care Doula Trainer, (Association Montessori Internationale) AMI Certified Birth to Three Assistant, Nationally Certified Registered Medical Assistant, Past Certifications: Birth Boot Camp Certified Childbirth Educator, DONA Certified Doula, CAPPA Certified Childbirth Educator, La Leche League Leader, Holistic Moms Network Leader, Birth Network National Leader
Publications/Awards
2014, 2015, 2016 Best Doula Service Fort Worth Child Magazine
2016 - Featured on NBC5 on camera news - Fort Worth Doulas
2017 - Featured on CBS11 on camera news - Plugged into DFW
Timeline
Advanced Newborn Care Specialist
Newborn Care Solutions
09.2023 - 09.2023
Newborn Care Specialist
Newborn Care Solutions
09.2023 - 09.2023
Certified Clinical Thermographer
American College of Clinical Thermology
11.2018 - 12.2018
Certified Clinical Themographer
DFW Thermography
11.2018 - Current
Training and Development Team Member
Prodoula -A Doula Certification Agency For The Modern Woman
01.2016 - 09.2017
Medical Assisting
Remington College
01.2003 - 07.2003
Owner
Newborn Dream Team/Fort Worth Doulas LLC
09.2001 - Current
HIPAA, OSHA, CPR, First Aid, Certified Clinical Thermographer, ProDoula Certified Labor Doula Trainer, ProDoula Certified Postpartum and Infant Care Doula Trainer, Montessori Certified Assistant to Infants, Nationally Certified Registered Medical Assistant, Past Certifications: Birth Boot Camp Certified Childbirth Educator, DONA Certified Doula, CAPPA Certified Childbirth Educator
High School Diploma -
Paul H. Pewitt High School
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