Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Affiliations
Software
Certification
Timeline
Generic
Abhinit Gogia

Abhinit Gogia

Narrative Weaver & Growth Enabler
Gurgaon

Summary

Creative marketing executive well-experienced and educated in digital marketing, social media management, brand building, GTM, email marketing, community management, data analysis, and content marketing. Highly-motivated professional with 5+ years of experience in developing highly successful, ROI driven and viral marketing programs and campaigns.

Achievements include supporting a Web3 project in raising $7mn+, going viral several times with limited resources whilst generating 250K+ followers on social media (Twitter/Facebook/Instagram/LinkedIn) with 2mn+ views on YouTube, growing & managing communities on Telegram from zero to 50k and helping projects onboard their first 1000 users with strategic and innovative marketing campaigns to drive user acquisition and explore PMF. Well-versed in team, thought, and project leadership. Helped another project build a $100k+ ARR business by managing partner relationships & consistent BD efforts. Also, created a distribution channel for a crypto card provider in the APAC region especially in India, Thailand, Vietnam & Indonesia.

Overview

2
2
Languages
7
7
Certificates
18
18
years of professional experience

Work History

Chief of Staff & Head of Partnerships

MetaKeep
11.2022 - Current
  • Collaborated with the founders of the project & the product team to support client acquisition.
  • Joined business development team and supported market outreach plans to improve business development.
  • Championed the adoption of cutting-edge marketing technologies within the organization, driving greater efficiency and improved results across all campaigns.
  • Developed annual account objectives and formalized client communications for communication of goals and plans.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Onboarded paying clients, contributing 30% of the overall ARR, helping the organization focus on revenue and consistently work towards growing investor capital.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Implemented data-driven strategies to optimize advertising spend, maximizing ROI across all channels.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Organized and executed robust, creative experiential marketing events.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.

Chief Marketing Officer

PlutoPe Private Limited
06.2022 - 08.2023
  • Created a waitlist of 31k+ sign ups before their app launch along with a community of 45k+members across social handles
  • Partnered with 20+ projects on the technical and marketing front to offer more value to the app's end users (adding more features) & created a distribution channel in the APAC region to onboard users from across the region post launch
  • Coordinated teams of design and implementation professionals to manage all project objectives.
  • Developed strategies to incorporate PR and media to further enhance brand and build market share.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Identified low-cost opportunities to increase visibility and drive traffic.
  • Oversaw and guided brand marketing programs to optimize user product experience.
  • Created official company page on various social media platforms to facilitate interaction with customers.
  • Developed and recommended product positioning, packaging and pricing strategy to produce highest possible long-term market share.
  • Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
  • Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
  • Negotiated advertising and commercial sponsorship contracts to save company money.

Head of Growth & Business Development

Gather Network
11.2022 - 06.2023
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Onboarded partners and grant seekers onto Gather's ecosystem to drive adoption and grow developer user base whilst creating distribution channel for Gather
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Wrote and distributed press releases to increase brand visibility.
  • Created and managed social media campaigns to increase brand engagement.

Head of Marketing & Business Development

Spheron Protocol
04.2021 - 10.2022

Spheron is a no-code blockchain deployment protocol that allows developers host their web apps & static websites onto the decentralized cloud network in just a few clicks.

Currently handling Business Development as well wherein have created a pipeline of 100+ projects whom I met in person during the last 2 months of networking in the Web3 meet ups being organized across the country. Exploring possible partnership angles & doing cross community events both online and offline to connect with the developer community.

  • Managed branding campaigns, content strategies and event marketing initiatives in digital, video, web and social media.
  • Created community from 500 to 40k plus followers across social media handles with no special budget assigned for ads or promotions
  • Generated 30%-50% traffic to the web app through social handles
  • Kept engagement rates high between 3% & 5% across social media handles including Twitter, Telegram, Discord & LinkedIn.
  • Consistent community growth throughout the year (Twitter followers 33k+, Telegram 5k+, Discord 2400+ & LinkedIn 2700+
  • Oversaw development of traditional and social media marketing campaigns to drive user growth and customer engagement.
  • Took the user base from 100 to almost 3000 and number of deployments from few hundreds to almost 14000 in 10 months.
  • Went viral thrice during my 12 months at Spheron. Once on YouTube with 1 million+ views (Generating 17000+ unique visitors to the website) & twice on Twitter. Generating 14000 new followers & 19000 comments with a single tweet.
  • Created official company page on various social media platforms to facilitate interaction with customers.
  • Coordinated teams of design and implementation professionals to manage all project objectives.
  • Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
  • Oversaw and guided brand marketing programs to optimize user product experience.
  • Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
  • Identified low-cost opportunities to increase visibility and drive traffic.
  • Produced media kits to showcase key marketing analytics and demographics for sales presentations
  • Developed and recommended product positioning, packaging and pricing strategy to produce highest possible long-term market share.
  • Negotiated advertising and commercial sponsorship contracts to save company money.
  • Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
  • Leveraged YouTube and other viral marketing tools and channels to generate buzz.
  • Increased market awareness and penetration through development of creative collateral.
  • Developed strategies to incorporate PR and media to further enhance brand and build market share.
  • Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.
  • Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.

Founder & Director

Utter Now Private Limited
07.2018 - 12.2020

UtterNow is a customer experience management platform for businesses that helps them learn from real-time customer insights.(Yelp for India)


  • Teamed with business owners on determining annual operational targets and outlining needed quality improvements.
  • Developed Continuous Improvement Training programs for onsite implementation.
  • Trained 500+ businesses to improve productivity & customer experience, which saved businesses money & time.
  • Improved inventory management and experience management processes to meet business goals.
  • Developed innovative sales and marketing strategies to facilitate business expansion of clients.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

Team Lead (Reporting to AVP Call Center Operation)

First Abu Dhabi Bank, FAB
12.2008 - 04.2019
  • Managed a team of 35+ multi cultured team members, reporting to the AVP Operations
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
  • Promoted change through positive promotion, benefits demonstration and interactive approach.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Gathered and analyzed large amounts of data to determine improvement projections.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted floor leaders by providing live status and performance reports to provide information on areas for improvement.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Consistently maintained NPS & customer service satisfaction ratings through quality control and live monitoring.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Leveraged sales expertise to promote tag products and capitalize on upsell opportunities.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Service First Leader (Process Improvements)

FGB
01.2014 - 12.2016
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Engaged employees and customers through various events, including trade shows, seminars and workshops.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Managed change among staff to achieve buy-in and cooperation and overcome resistance.
  • Trained staff on enhanced processes company processes

Sr. Cst. Service Representative

IBM
04.2008 - 09.2008
  • Resolved problems, improved operations and provided exceptional service.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sr. Cst Service Representative

MakeMyTrip
04.2006 - 04.2008
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Escalated concerns or problem calls to management staff.
  • Displayed excellent sales skills and understanding of such skills.
  • Applauded for providing the best customer service

Education

Digital Marketing & Analytics - Digital Marketing

Indian School of Business
Hyderabad, TG
10.2021 - 03.2022

Project Management - Project Management

London School of Business And Finance LSBF
United Kingdom
01.2014 - 1 2015

Bachelor of Arts - Tourism and Travel Services Management

Dyal Singh College
Delhi University
01.2003 - 1 2006

Skills

Content Marketing

Additional Information

  • Award of Appreciation - FIRST GULF BANK Awarded for dedicated service, commitment & contribution
  • Jae'zati Performance Recognition Award - FIRST GULF BANK
  • Most Valuable Performer - FIRST GULF BANK Won this award on several occasions
  • Excellence in Service Quality - FIRST GULF BANK Won this award on several occasions
  • Cross Sell Champion - FIRST GULF BANK Won this award on several occasions
  • Bravo Award - First Abu Dhabi Bank Oct 2017 Leadership Award

Accomplishments

  • Collaborated with team of 10 service managers in the development of Service First Project by Ron Kaufman to improve 100 processes across the organization.
  • Supervised team of 35+ staff members.
  • Reduced TAT for card blocking process from 2 days to 20 minutes by eliminating unnecessary tasks & adding meaningful verifications.
  • Increased employee productivity by 20% by incorporating "Red Bull Talk" in the team meetings. A tool designed by me to motivate employees & help them learn new tasks while doing their current tasks efficiently.
  • Reduced TAT for account opening at branches by introducing online forms
  • Improved NPS from -50 to +20 within 3 months by eliminating unnecessary processes & daily employee engagement
  • Certified Trainer from Ron Kaufman
  • Certified Project Manager from LSBF
  • Onboarded 200+ businesses during the soft launch of my startup by conducting business focus groups & maintaining relationship with traditional retailers.

Affiliations

TiE Delhi (Member)

Startup Lanes (Member) (Startup Community)

PushStarters (Member) (Startup community)

BSI (Ex member) (Business Community)

Member of Retail Association in one of the retail markets in Delhi

Software

Jira

HubSpot

Notion

Hive

Slack

Jibble

ClickUp

Hootsuite

Certification

Certified Project Manager (LSBF)

Timeline

Chief of Staff & Head of Partnerships

MetaKeep
11.2022 - Current

Head of Growth & Business Development

Gather Network
11.2022 - 06.2023

Chief Marketing Officer

PlutoPe Private Limited
06.2022 - 08.2023

Digital Marketing & Analytics - Digital Marketing

Indian School of Business
10.2021 - 03.2022

Head of Marketing & Business Development

Spheron Protocol
04.2021 - 10.2022

Founder & Director

Utter Now Private Limited
07.2018 - 12.2020

Service First Leader (Process Improvements)

FGB
01.2014 - 12.2016

Project Management - Project Management

London School of Business And Finance LSBF
01.2014 - 1 2015

Team Lead (Reporting to AVP Call Center Operation)

First Abu Dhabi Bank, FAB
12.2008 - 04.2019

Sr. Cst. Service Representative

IBM
04.2008 - 09.2008

Sr. Cst Service Representative

MakeMyTrip
04.2006 - 04.2008

Bachelor of Arts - Tourism and Travel Services Management

Dyal Singh College
01.2003 - 1 2006
Abhinit GogiaNarrative Weaver & Growth Enabler